Glance Reviews, Pricing, Features & Alternatives in 2026
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Screenshots & Interface
Key Features
Stop guessing what your customers are looking at and start collaborating in real-time. Glance gives you the visual tools to guide users through complex digital processes while maintaining total privacy and security.
Guided Cobrowsing
Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
Mobile App Sharing
See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
Data Masking
Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
Agent Video
Humanize the digital experience by showing your face through a small video window while you guide customers.
One-Click Connect
Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
Universal Join
Allow your customers to join a session from any browser or device with zero software installation required.
Integrations
Salesforce
Microsoft Dynamics 365
ServiceNow
Zendesk
Genesys
Amazon Connect
Five9
Twilio
Talkdesk
Adobe Experience Manager
Pricing Plans
Glance tailors its pricing to your specific enterprise needs and volume requirements. While they do not offer a public self-service pricing table, you can request a personalized demo to see the platform in action. You will need to contact their sales team for a custom quote based on your seat count and integration needs.
Pros & Cons
Based on feedback from enterprise users in finance and healthcare, here is what you should consider when evaluating Glance for your team:
Pros
Seamless integration with major CRM platforms like Salesforce
No-download requirement makes it easy for customers to join
Robust security features satisfy strict compliance requirements
Significantly reduces customer frustration during complex tasks
Cons
Initial technical setup requires coordination with IT teams
Lack of transparent public pricing makes budgeting difficult
Mobile SDK implementation requires developer resources
Who Should Use Glance?
Perfect for enterprise sales and support teams in highly regulated industries like banking, insurance, and healthcare who need secure visual collaboration.
Best for Company Sizes
mid-market
enterprise
Popular Industries
finance
healthcare
insurance
Our Verdict
Glance is a top-tier choice if you operate in a regulated industry and need to provide high-touch support without compromising on security. The platform excels at removing technical hurdles for your customers since they never have to download software to share their screen with you.
While the lack of transparent pricing and the need for a custom setup might be a hurdle for smaller teams, the enterprise-grade features and deep CRM integrations make it a powerful asset for large organizations. Consider this if you want to transform your digital support into a personalized, human-led experience.
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