Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Tuta Mail
Tuta Mail is a secure email service providing automatic end-to-end encryption for your messages, calendars, and contacts to ensure your private data remains completely inaccessible to third parties.
Quick Comparison
| Feature | Hiver | Tuta Mail |
|---|---|---|
| Website | hiverhq.com | tuta.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2011 |
| Headquarters | San Jose, USA | Hanover, Germany |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Tuta Mail
Tuta Mail is a privacy-focused communication platform that secures your digital life through automatic end-to-end encryption. Unlike traditional providers, it encrypts your entire mailbox, including subject lines, attachments, and contact details, ensuring that only you and your intended recipients can read your messages. You can manage your emails, organize your schedule with an encrypted calendar, and store your contacts securely across all your devices without worrying about data tracking or invasive advertising.
You can easily send encrypted emails to anyone, even if they don't use the service, by using a shared password. The platform is built on open-source code and hosted on green energy servers in Germany, adhering to strict data protection laws. Whether you are an individual looking for privacy or a business needing GDPR-compliant communication, you get a clean, ad-free experience that prioritizes your security above all else.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Tuta Mail Features
- End-to-End Encryption. Protect your messages, subject lines, and attachments automatically so only you and your recipient can ever read them.
- Encrypted Calendar. Manage your appointments and set reminders in a zero-knowledge calendar that keeps your daily schedule completely private.
- Secure Contact Management. Store your address book with full encryption, ensuring your professional and personal connections remain hidden from third parties.
- Custom Email Domains. Connect your own branded domain to create professional email addresses while maintaining the highest levels of privacy.
- Zero-Knowledge Search. Search through your encrypted mailbox locally on your device without compromising your data security or privacy.
- Encrypted Contact Forms. Add a secure communication channel to your website so visitors can send you encrypted messages directly.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Tuta Mail Pricing
- 1 GB total storage
- Tuta domain only
- 1 calendar
- Limited search functionality
- Standard support
- Everything in Free, plus:
- 20 GB total storage
- 15 extra email addresses
- Unlimited calendars
- Custom domain support
- Unlimited search
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
Tuta Mail
Pros
- Automatic encryption makes high-level security effortless
- Clean and minimalist interface is easy to navigate
- Generous storage options on affordable paid tiers
- No advertisements or tracking scripts in your inbox
Cons
- No support for third-party email clients like Outlook
- Encrypted search can be slower than traditional providers
- Account recovery is impossible without your recovery code