Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Jatheon
Jatheon provides secure data archiving solutions that help you manage electronic communications, ensure regulatory compliance, and simplify legal discovery across email, social media, and mobile messaging platforms.
Quick Comparison
| Feature | Hiver | Jatheon |
|---|---|---|
| Website | hiverhq.com | jatheon.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $15/month | Custom Pricing |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | San Jose, USA | Toronto, Canada |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Jatheon
Jatheon offers a comprehensive data archiving platform designed to help you capture, store, and manage your organization's electronic communications. Whether you need to archive email, social media, or mobile text messages, the software ensures your data remains searchable and tamper-proof. You can easily meet strict regulatory requirements like HIPAA, FINRA, and GDPR while reducing the storage burden on your primary servers.
The platform simplifies your legal and audit workflows by providing advanced search tools and legal hold capabilities. You can quickly retrieve specific conversations or attachments during discovery requests, saving your legal team hours of manual work. It serves highly regulated industries like healthcare, government, and financial services, offering both on-premise hardware and scalable cloud-based deployment options to fit your specific infrastructure needs.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Jatheon Features
- Multi-Channel Archiving. Capture and preserve communications from email, social media, instant messaging, and mobile text in one central location.
- Advanced Search. Run complex queries across millions of records to find specific attachments or conversations in seconds with granular filters.
- Legal Hold. Place specific records on legal hold to prevent accidental deletion during active litigation or internal investigations.
- Redaction Tools. Protect sensitive information by redacting PII or confidential data before exporting records for external legal review.
- Automated Retention. Set custom retention policies that automatically delete data once it reaches its expiration date to maintain compliance.
- Audit Trails. Track every action taken within the system with detailed logs to prove data integrity during regulatory inspections.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Jatheon Pricing
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
Jatheon
Pros
- Exceptional technical support with fast response times
- Highly intuitive search interface for non-technical users
- Reliable data ingestion from multiple communication platforms
- Straightforward setup process for on-premise appliances
Cons
- Initial indexing can be slow for massive datasets
- Mobile app functionality is limited compared to desktop
- Custom pricing requires a sales call to start