Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Kipsu
Kipsu is a real-time engagement platform that enables service-driven teams to communicate with customers through text messaging and digital channels to improve service scores and build loyalty.
Quick Comparison
| Feature | Glance | Kipsu |
|---|---|---|
| Website | glance.cx | kipsu.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2010 |
| Headquarters | Wakefield, USA | Minneapolis, USA |
Overview
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Kipsu
Kipsu helps you build stronger relationships with your customers by meeting them where they already are: their mobile phones. Instead of relying on outdated phone calls or paper surveys, you can engage in real-time digital conversations through SMS, WhatsApp, and social messaging. This allows your team to address concerns instantly, fulfill requests faster, and capture feedback while the customer is still on-site.
The platform is specifically designed for high-touch service industries like hospitality, healthcare, and higher education. You can manage all incoming digital requests from a single desktop or mobile dashboard, ensuring no message falls through the cracks. By making your team more accessible, you can significantly boost customer satisfaction scores and create a more personalized service experience without adding extra staff.
Overview
Glance Features
- Guided Cobrowsing Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join Allow your customers to join a session from any browser or device with zero software installation required.
Kipsu Features
- Omnichannel Messaging. Manage SMS, WhatsApp, and social media messages from one central inbox so you never miss a customer request.
- Internal Team Collaboration. Tag colleagues and hand off conversations between departments to ensure the right person handles every guest inquiry.
- Scheduled Messaging. Automate welcome messages or check-out reminders to reach your customers at the most impactful moments of their journey.
- Real-Time Analytics. Track response times and engagement metrics to see exactly how your digital communication impacts service scores.
- Digital Concierge. Provide instant answers to common questions using saved templates that keep your brand voice consistent and professional.
- Mobile App Access. Stay connected to your customers from anywhere on the property with native mobile apps for your service team.
Pricing Comparison
Glance Pricing
Kipsu Pricing
Pros & Cons
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources
Kipsu
Pros
- Increases guest satisfaction scores through faster response times
- Easy for staff to learn with minimal technical training
- Reduces front desk congestion by moving inquiries to text
- Strong integration capabilities with major property management systems
- Enables personalized service at a much larger scale
Cons
- Custom pricing requires a sales call to get started
- Lacks a forever-free tier for very small businesses
- Requires consistent staff monitoring to be truly effective