Kixie
Kixie is an automated sales engagement platform providing ultra-reliable cloud voice and SMS solutions designed to help sales teams boost connect rates and close more deals through intelligent automation.
LiveAgent
LiveAgent is a comprehensive help desk software that combines email, live chat, ticketing, and call center capabilities into a single unified platform to streamline your customer support interactions.
Quick Comparison
| Feature | Kixie | LiveAgent |
|---|---|---|
| Website | kixie.com | liveagent.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $35/month | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2004 |
| Headquarters | Santa Monica, USA | Bratislava, Slovakia |
Overview
Kixie
Kixie is a sales engagement platform that transforms how your team handles outbound calling and texting. You can automate the most tedious parts of the sales process, like dialing numbers and logging activities, directly within your existing CRM. By using intelligent tools like local presence dialing, you can significantly increase the chances of prospects answering your calls.
You get a complete suite of communication tools including enterprise-grade voice, SMS, and automated follow-ups. Whether you are a small sales team or a high-volume call center, the platform helps you eliminate manual data entry and focus on having meaningful conversations. It integrates with dozens of popular CRMs to ensure every interaction is tracked and recorded automatically.
LiveAgent
LiveAgent helps you provide faster, more personalized customer support by centralizing every communication channel into one shared inbox. Instead of jumping between tabs, you can manage emails, live chats, phone calls, and social media messages from a single interface. This ensures no customer query falls through the cracks and allows your team to collaborate efficiently on complex tickets.
You can automate your workflow with predefined rules, set up a comprehensive knowledge base for self-service, and track agent performance with detailed analytics. Whether you are a small startup or a growing enterprise, the platform scales to meet your needs with various pricing tiers and over 200 integrations to connect your existing business tools.
Overview
Kixie Features
- PowerCall Dialer Click any phone number on your screen to start a call instantly and automatically log the outcome in your CRM.
- Local Presence Show a local area code to your prospects to increase your connection rates by up to 400 percent.
- Automated SMS Send personalized text messages automatically based on call outcomes or CRM triggers to keep prospects engaged.
- Voicemail Drop Leave a pre-recorded, professional voicemail with a single click so you can move immediately to your next lead.
- Live Call Coaching Listen in on live calls and whisper advice to your reps or join the conversation to help close deals.
- CRM Sync Connect your CRM to automatically sync call recordings, notes, and activities without any manual effort from your team.
LiveAgent Features
- Universal Inbox. View and respond to emails, chats, calls, and social media mentions from one centralized dashboard for maximum efficiency.
- Real-Time Live Chat. Connect with website visitors instantly using customizable chat widgets that show you what customers are typing in real-time.
- Cloud Call Center. Make and receive phone calls directly through your browser with built-in VoIP, call routing, and unlimited call recording.
- Self-Service Portal. Build a custom knowledge base and community forums so your customers can find answers 24/7 without contacting support.
- Automated Ticket Routing. Ensure every inquiry reaches the right person automatically based on priority, department, or specific agent skill sets.
- Social Media Integration. Monitor and respond to comments or messages from Facebook, X (Twitter), and Instagram without leaving your support desk.
Pricing Comparison
Kixie Pricing
- Click-to-call dialer
- Two-way CRM integration
- Call recording and tracking
- Mobile app access
- Inbound call queuing
- Everything in Integrated, plus:
- External local presence
- SMS and MMS messaging
- Voicemail drop
- Sales leaderboard
- Live call coaching
LiveAgent Pricing
- 7-day ticket history
- 1 incoming email account
- 1 chat button
- Basic reporting
- Customer portal & knowledge base
- Everything in Free, plus:
- Unlimited ticket history
- 10 departments
- 1 incoming email account
- 3 outgoing email accounts
- API + Integrations
Pros & Cons
Kixie
Pros
- Seamless integration with major CRMs like HubSpot
- Local presence significantly improves lead connection rates
- Setup is fast and requires minimal technical knowledge
- Reliable call quality and stable mobile application
- Excellent customer support and onboarding assistance
Cons
- Pricing is higher than basic VoIP providers
- Occasional lag when syncing with certain CRMs
- Advanced automation requires the more expensive tiers
LiveAgent
Pros
- Excellent value for money compared to competitors
- Fastest live chat widget on the market
- Consolidates many communication channels into one view
- Highly customizable interface and automation rules
Cons
- User interface feels slightly dated to some
- Mobile app has fewer features than desktop
- Initial setup can be complex for beginners