Maptionnaire
Maptionnaire is a community engagement platform that helps you collect spatial data, visualize public sentiment on maps, and make better urban planning decisions through interactive digital surveys.
Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Quick Comparison
| Feature | Maptionnaire | Refiner |
|---|---|---|
| Website | maptionnaire.com | refiner.io |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $99/month |
| FREE Trial | ✓ 14 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2019 |
| Headquarters | Helsinki, Finland | Paris, France |
Overview
Maptionnaire
Maptionnaire is a specialized platform designed to bridge the gap between city planners and residents. You can create interactive map-based surveys that allow citizens to pin their ideas, concerns, and experiences directly onto a digital map of their neighborhood. This spatial approach gives you much deeper insights than traditional paper surveys because you see exactly where issues are happening in real-time.
You can manage the entire participation process from a single dashboard, from initial consultation to final reporting. The platform helps you analyze complex geographic data automatically, turning raw public feedback into actionable maps and charts. Whether you are working on a small park redesign or a city-wide master plan, you can ensure your projects reflect the actual needs of the people who live there.
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Overview
Maptionnaire Features
- Map-Based Surveys Create interactive surveys where residents drop pins and draw shapes to show you exactly where they want improvements.
- Real-Time Analysis Visualize incoming data instantly on heatmaps and clusters to identify community hotspots and trends without manual sorting.
- Automated Reporting Generate professional PDF reports and data exports with one click to share findings with stakeholders and decision-makers.
- Multilingual Support Reach a diverse population by launching your engagement projects in multiple languages simultaneously to ensure every voice is heard.
- GIS Integration Import your existing map layers and export collected data directly into your professional GIS software for advanced technical planning.
- Engagement Webpages Build dedicated project sites to host your surveys, share background information, and keep the public updated on project progress.
Refiner Features
- In-App Survey Widgets. Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting. Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking. Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys. Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts. Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard. Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Pricing Comparison
Maptionnaire Pricing
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Pros & Cons
Maptionnaire
Pros
- Superior spatial data collection compared to standard survey tools
- Highly customizable survey designs match your project branding
- Intuitive interface for residents increases participation rates
- Excellent technical support and urban planning expertise
- Seamless integration with professional GIS workflows
Cons
- Higher price point than general-purpose survey software
- Steep learning curve for advanced GIS data exports
- Requires stable internet connection for map rendering
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans