Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
MxToolbox
MxToolbox provides a comprehensive suite of diagnostic tools and monitoring services to help you maintain healthy email delivery and resolve complex DNS or server configuration issues quickly.
Quick Comparison
| Feature | Hiver | MxToolbox |
|---|---|---|
| Website | hiverhq.com | mxtoolbox.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $15/month | Free |
| FREE Trial | ✓ 7 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2004 |
| Headquarters | San Jose, USA | Austin, USA |
Overview
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
MxToolbox
MxToolbox is your go-to platform for diagnosing and monitoring email delivery and infrastructure health. You can perform instant lookups for MX records, DNS configurations, and blacklist status to identify why your emails might be landing in spam folders. It simplifies the technical complexity of email protocols like SPF, DKIM, and DMARC by providing clear, actionable reports that show you exactly what needs fixing.
You can also set up automated monitoring to get alerted the moment your domain appears on a blacklist or if your mail server goes offline. This proactive approach helps you protect your brand reputation and ensures your critical communications always reach their destination. Whether you are an IT professional managing multiple domains or a small business owner troubleshooting a single mail server, the platform provides the visibility you need to keep your email systems running smoothly.
Overview
Hiver Features
- Shared Inboxes Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
MxToolbox Features
- Blacklist Monitoring. Check your IP or domain against over 100 blacklists and receive instant alerts if you are ever listed.
- DNS Lookups. Perform comprehensive lookups for MX, A, and TXT records to verify your server is configured correctly.
- DMARC Reporting. Analyze your DMARC data to see who is sending email on your behalf and block unauthorized spoofing attempts.
- Mail Server Diagnostics. Test your mail server's SMTP connection to identify performance bottlenecks or security vulnerabilities in your setup.
- SPF & DKIM Validation. Verify your email authentication records are valid so major providers like Google and Outlook trust your messages.
- Domain Health Reports. Run a single check to see a complete overview of your domain's technical health and security status.
Pricing Comparison
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
MxToolbox Pricing
- Unlimited manual lookups
- 1 Blacklist monitor
- Weekly health reports
- Basic DNS diagnostics
- Community support access
- Everything in Free, plus:
- DMARC aggregate reporting
- Fraud and spoofing alerts
- Advanced blacklist monitoring
- Configuration change alerts
- Email delivery trend analysis
Pros & Cons
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups
MxToolbox
Pros
- Fast and reliable DNS lookup results
- Comprehensive coverage of global email blacklists
- Easy to understand DMARC report visualizations
- Generous free tier for basic troubleshooting
- Proactive alerts prevent long-term delivery issues
Cons
- Interface feels dated compared to modern tools
- Steep pricing jump for professional tiers
- Learning curve for interpreting technical DNS data