Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
Paessler PRTG
Paessler PRTG is a comprehensive network monitoring solution that tracks the health and performance of your entire IT infrastructure, including devices, traffic, and applications, to prevent downtime.
Quick Comparison
| Feature | Atera | Paessler PRTG |
|---|---|---|
| Website | atera.com | paessler.com |
| Pricing Model | Subscription | One_time |
| Starting Price | $149/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 30 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 1997 |
| Headquarters | Tel Aviv, Israel | Nuremberg, Germany |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
Paessler PRTG
Paessler PRTG gives you full visibility into your local and wide area networks. You can monitor everything from routers and switches to virtual servers and cloud services through a single, intuitive interface. By using a variety of technologies like SNMP, WMI, and flow protocols, the software alerts you to potential issues before they become critical failures.
You can customize your monitoring experience with over 200 pre-configured sensors that track bandwidth, uptime, and hardware status. Whether you manage a small office or a global enterprise, the platform helps you maintain peak performance and security. It eliminates the need for manual checks by providing real-time maps and automated reporting that keep your entire team informed.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
Paessler PRTG Features
- Flexible Alerting. Receive instant notifications via email, push, or SMS so you can react to network issues the moment they happen.
- Real-Time Maps. Create live dashboards with integrated map designers to visualize your entire network status and share them with your team.
- Distributed Monitoring. Monitor several networks in different locations and separated networks within your company using PRTG Remote Probes.
- In-Depth Reporting. Generate high-quality reports in HTML, PDF, or CSV formats to analyze historical data and plan for future capacity.
- Bandwidth Monitoring. Determine how much bandwidth your devices and applications are using to identify which users are slowing down your connection.
- Customizable Sensors. Monitor specific data points using over 200 built-in sensors or create your own to track unique hardware metrics.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
Paessler PRTG Pricing
- Up to 100 sensors
- Full feature set included
- Unlimited remote probes
- Mobile app access
- Email and push notifications
- Everything in Free, plus:
- Up to 500 sensors
- One-time perpetual license fee
- One year of maintenance included
- Priority technical support
- Commercial use license
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
Paessler PRTG
Pros
- Extremely easy to set up with auto-discovery
- Highly customizable dashboards and network maps
- Comprehensive monitoring across diverse hardware brands
- All-in-one licensing includes all features
Cons
- Sensor-based pricing can become expensive quickly
- Web interface feels slightly dated to some
- Initial configuration of complex sensors takes time