Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Perkville
Perkville is an automated loyalty and referral platform that integrates with your point-of-sale system to drive customer retention, increase visit frequency, and generate new leads through digital rewards.
Quick Comparison
| Feature | Glance | Perkville |
|---|---|---|
| Website | glance.cx | perkville.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2010 |
| Headquarters | Wakefield, USA | Oakland, USA |
Overview
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Perkville
Perkville is an automated loyalty and referral platform designed to help you keep customers coming back. By connecting directly to your point-of-sale or scheduling system, it tracks customer actions like check-ins, purchases, and social media posts to award points automatically. You can create a custom rewards program that fits your brand perfectly, allowing your customers to redeem points for perks, discounts, or exclusive experiences without any manual tracking on your part.
The platform is particularly effective for membership-based businesses like gyms, yoga studios, and salons, as well as retail and enterprise organizations. You can launch referral programs that incentivize your best customers to bring in their friends, turning your existing community into a powerful marketing engine. With automated email marketing and performance tracking, you can see exactly how your loyalty program impacts your bottom line.
Overview
Glance Features
- Guided Cobrowsing Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join Allow your customers to join a session from any browser or device with zero software installation required.
Perkville Features
- Automated Point Tracking. Sync your POS system to automatically award points for purchases and visits without any extra steps for your staff.
- Referral Program Tools. Empower your customers to refer friends via email or social media and reward them automatically when those friends join.
- Custom Reward Catalog. Design a unique menu of rewards that reflect your brand, from simple discounts to high-value personal training sessions.
- Automated Email Marketing. Send personalized emails to customers about their point balances and available rewards to keep your brand top-of-mind.
- Social Media Integration. Reward your customers for sharing their experiences on Facebook or Twitter, expanding your digital reach organically.
- Retention Analytics. Track how your loyalty program affects visit frequency and customer spend with detailed performance dashboards.
Pricing Comparison
Glance Pricing
Perkville Pricing
Pros & Cons
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources
Perkville
Pros
- Seamless integration with popular fitness POS systems
- Automates the entire referral and reward process
- Increases customer engagement through automated email updates
- Easy for customers to join and track points
Cons
- Initial setup requires time to configure reward rules
- Limited customization options for email design templates
- Pricing can be high for very small businesses