Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
PingPlotter
PingPlotter is a network troubleshooting and monitoring software that combines ping, traceroute, and performance graphs to help you identify and solve connection issues quickly across any network infrastructure.
Quick Comparison
| Feature | Atera | PingPlotter |
|---|---|---|
| Website | atera.com | pingplotter.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $149/month | Free |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✘ No product demo |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 1998 |
| Headquarters | Tel Aviv, Israel | Boise, USA |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
PingPlotter
PingPlotter helps you see exactly what is happening with your network connection in real-time. Instead of staring at static command-line results, you get a visual history of latency and packet loss across every hop between you and your destination. This makes it easy to prove whether a lag spike is caused by your local hardware, your ISP, or a remote server.
You can monitor multiple targets simultaneously and set up automated alerts to notify you the moment performance drops. Whether you are troubleshooting a choppy VoIP call, fixing gaming lag, or maintaining uptime for a corporate network, the tool provides the evidence you need to resolve disputes with service providers. It scales from a single-user diagnostic tool to a remote monitoring solution for distributed teams.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
PingPlotter Features
- Visual Traceroute. See every network hop in a graphical timeline so you can instantly spot where latency and packet loss begin.
- Long-term Monitoring. Capture days or weeks of network performance data to identify intermittent issues that occur when you aren't watching.
- Automated Alerts. Set up custom triggers to notify you via email or webhooks the moment your connection quality degrades.
- Network Shareables. Create web-based snapshots of your performance graphs to share clear proof of issues with your ISP or IT team.
- Multi-Target Tracking. Monitor several destinations at once to determine if a problem is localized or affecting your entire network.
- Remote Monitoring. Deploy remote agents to monitor connection quality from your end-users' perspective back to your central office.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
PingPlotter Pricing
- 10-minute history
- Single target monitoring
- Basic trace interval
- Visual performance graphs
- Unlimited manual traces
- Everything in Free, plus:
- 48-hour data history
- Up to 2 concurrent targets
- Customizable alerts
- Save and load trace sessions
- Priority technical support
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
PingPlotter
Pros
- Visual graphs make complex data easy to understand
- Excellent for proving ISP issues with historical data
- Lightweight installation with very low system resource usage
- Free version is highly capable for quick fixes
Cons
- Interface feels slightly dated compared to modern SaaS
- Learning curve for interpreting specific packet loss patterns
- Advanced remote monitoring features require higher-tier plans