GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
Pollfish
Pollfish is a self-service market research platform providing real-time access to millions of global consumers through a unique mobile-first survey delivery network for instant, high-quality data insights.
Quick Comparison
| Feature | GetFeedback | Pollfish |
|---|---|---|
| Website | getfeedback.com | pollfish.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2013 |
| Headquarters | San Francisco, USA | New York, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
Pollfish
Pollfish is a DIY market research platform that connects you with over 500 million real consumers worldwide in real-time. Instead of relying on traditional survey panels that can be slow and biased, you can reach people while they are active inside popular mobile apps. This mobile-first approach ensures you get faster responses and more honest feedback from a diverse, global audience.
You can build your own surveys from scratch or use expert-designed templates to test product concepts, track brand awareness, or conduct academic research. The platform uses organic sampling and AI-driven fraud detection to ensure your data is high-quality and free from bots. Whether you are a solo researcher or a large marketing team, you can gather thousands of responses in hours rather than weeks.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
Pollfish Features
- Organic Sampling. Reach real people inside the apps they already use rather than relying on professional survey takers.
- AI Survey Builder. Generate complete, professional surveys in seconds by simply describing your research goals to the AI assistant.
- Advanced Targeting. Filter your audience by demographics, location, interests, and even specific mobile usage behaviors for precise results.
- Real-Time Dashboard. Watch your results roll in live with interactive charts and data visualizations that update every second.
- A/B Image Testing. Compare different creative assets or product designs to see which ones resonate most with your target market.
- Fraud Prevention. Ensure data integrity with AI-powered layers that automatically filter out bots, VPN users, and low-effort responses.
Pricing Comparison
GetFeedback Pricing
Pollfish Pricing
- Pay per response
- Access to 500M+ consumers
- Standard targeting options
- AI survey generator
- Real-time results dashboard
- Everything in Basic, plus:
- Discounted price per response
- Advanced targeting filters
- Priority customer support
- Advanced data export options
- Custom screening questions
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
Pollfish
Pros
- Extremely fast turnaround times for survey completion
- Intuitive interface makes survey creation very simple
- High-quality responses thanks to organic mobile sampling
- Cost-effective for small projects with pay-per-response pricing
Cons
- Targeting very niche B2B audiences can be difficult
- Character limits on questions can feel restrictive
- Limited advanced logic options compared to enterprise tools