ServiceMax
ServiceMax is a comprehensive field service management platform that helps you transform your service operations through asset-centric tools, mobile technician support, and real-time data visibility to maximize equipment uptime.
Workiz
Workiz is an all-in-one field service management software designed to help small to medium-sized service businesses streamline scheduling, dispatching, invoicing, and customer communication to increase overall revenue.
Quick Comparison
| Feature | ServiceMax | Workiz |
|---|---|---|
| Website | servicemax.com | workiz.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2007 | 2015 |
| Headquarters | Pleasanton, USA | San Diego, USA |
Overview
ServiceMax
ServiceMax helps you manage the entire lifecycle of your field service operations with a focus on the assets you maintain. Instead of just tracking appointments, you can monitor complex equipment history, manage warranties, and optimize parts inventory from a single interface. It bridges the gap between your back office and your field technicians, ensuring everyone has the data they need to fix equipment correctly the first time.
You can streamline your scheduling with automated dispatch tools and empower your technicians with a robust mobile app that works even without an internet connection. The platform is designed for mid-market and enterprise companies in asset-heavy industries like manufacturing, medical devices, and energy. By centralizing your service data, you can move from reactive repairs to proactive maintenance strategies that keep your customers' operations running smoothly.
Workiz
Workiz provides a centralized platform to run your entire field service business from your desktop or mobile device. You can ditch the paper trails and messy spreadsheets by managing your jobs, technicians, and finances in one synchronized system. It helps you handle the full customer lifecycle, from the moment a lead calls in to the final payment collection and review request.
You can optimize your daily operations with visual drag-and-drop scheduling and real-time GPS tracking of your team. The platform specifically targets trade industries like locksmithing, carpet cleaning, junk removal, and HVAC. By automating your back-office tasks and professionalizing your customer interactions, you can focus on scaling your business and winning more jobs without the administrative headache.
Overview
ServiceMax Features
- Asset 360 Get a complete view of every piece of equipment you service, including its full maintenance history, warranty status, and parts usage.
- Service Board Schedule and dispatch your technicians visually with drag-and-drop tools that match the right skills to the right job automatically.
- ServiceMax Go Empower your field technicians with a native mobile app that provides offline access to work orders, manuals, and customer data.
- Work Order Management Track every service request from initial contact to final invoice while capturing digital signatures and photos directly in the field.
- Entitlements & Warranties Verify coverage instantly to ensure you never give away free service and always bill correctly for parts and labor.
- Inventory & Parts Manage your trunk stock and warehouse levels in real-time so your technicians always have the right parts for every repair.
Workiz Features
- Easy Dispatching. Assign jobs to your technicians using a visual drag-and-drop calendar that updates everyone's schedule in real-time.
- Workiz Voice. Record calls, track marketing sources, and manage all customer communications through a built-in integrated phone system.
- Online Booking. Let your customers book appointments directly from your website or social media pages at any time of day.
- Invoicing & Payments. Generate professional invoices on the spot and accept credit card payments in the field for faster cash flow.
- GPS Tracking. Monitor your team's location in real-time to provide customers with accurate arrival times and optimize driving routes.
- Automated Notifications. Send automatic 'on-my-way' texts and appointment reminders to reduce no-shows and keep your customers informed.
Pricing Comparison
ServiceMax Pricing
Workiz Pricing
- Up to 2 users
- Scheduling and dispatching
- Invoicing and estimates
- Client management (CRM)
- Workiz mobile app
- Everything in Lite, plus:
- Up to 5 users
- Workiz Voice (Phone system)
- Automated client notifications
- Online booking tools
- Standard reporting
Pros & Cons
ServiceMax
Pros
- Deep integration with Salesforce ecosystem provides seamless data flow
- Excellent offline mobile capabilities for remote job sites
- Highly customizable workflows to match complex business processes
- Comprehensive asset tracking improves first-time fix rates
- Strong reporting tools for analyzing technician productivity
Cons
- Significant time investment required for initial implementation
- Learning curve can be steep for non-technical users
- Higher price point compared to basic scheduling tools
- Requires dedicated admin resources for complex configurations
Workiz
Pros
- Intuitive drag-and-drop scheduling interface
- Excellent integrated phone system for tracking leads
- Responsive mobile app for field technicians
- Streamlined invoicing process speeds up payments
Cons
- Higher starting price than some competitors
- Steep learning curve for advanced automation
- Limited customization for specific niche reports