Skilljar
Skilljar is an external learning management system designed to help companies onboard, train, and retain customers and partners through branded online training experiences and data-driven insights.
Trainual
Trainual is a knowledge management and training platform that helps you centralize your business processes, standard operating procedures, and company policies to onboard and train your team faster.
Quick Comparison
| Feature | Skilljar | Trainual |
|---|---|---|
| Website | skilljar.com | trainual.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $250/month |
| FREE Trial | ✘ No free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2018 |
| Headquarters | Seattle, USA | Scottsdale, USA |
Overview
Skilljar
Skilljar is a specialized platform built specifically for external training, helping you turn your customers into power users. Unlike internal HR tools, it focuses on the unique needs of customer education, providing a branded environment where your users can access on-demand courses, live certifications, and self-paced learning paths. You can easily create a professional training portal that matches your brand identity without needing a developer.
The platform solves the challenge of customer churn by ensuring your users actually know how to use your product. You can track exactly how training impacts your bottom line by connecting learning data directly to your CRM. It is built for mid-market and enterprise companies that need to scale their education programs globally while maintaining a high-quality, seamless experience for their external partners and clients.
Trainual
Trainual acts as the central playbook for your business, allowing you to document every process, policy, and standard operating procedure in one searchable place. Instead of scattered Google Docs or physical manuals, you can build a living record of how your company operates. This ensures that every team member has instant access to the information they need to do their jobs correctly without constant supervision.
You can easily assign training modules to new hires to automate your onboarding process and track their progress with built-in quizzes. The platform helps you scale your operations by ensuring consistency across your team, whether you are a small startup or a growing mid-market company. By documenting your 'secret sauce,' you reduce tribal knowledge and make your business more efficient and easier to manage.
Overview
Skilljar Features
- Branded Training Portals Create a fully customized learning site that matches your company's look and feel for a consistent user experience.
- Course Management Build and organize multimedia courses including videos, PDFs, and interactive quizzes to keep your learners engaged.
- Certification Engine Design and automate the delivery of professional certificates to reward your customers for mastering your software.
- Live Event Integration Manage your webinars and in-person training sessions alongside your on-demand content in one central calendar.
- Data Analytics Track learner progress and engagement levels with detailed reports that show you which content performs best.
- E-commerce Tools Sell your training courses or certifications directly through the platform with built-in payment processing and promo codes.
Trainual Features
- Step-by-Step Playbooks. Create clear, documented processes for every task in your business so your team knows exactly how to execute.
- Automated Onboarding. Assign specific training sequences to new hires based on their role and track their completion automatically.
- Smart Search. Find any policy or procedure instantly with a powerful search tool that indexes all your company content.
- Role-Based Permissions. Control exactly who sees what by organizing content by department, location, or specific job responsibility.
- Built-in Quizzes. Test your team's knowledge after they complete training modules to ensure they truly understand your processes.
- Chrome Extension. Access your company's documentation directly within your browser while you work in other web applications.
- E-Signatures. Require digital signatures on important policies and handbooks to ensure compliance and accountability across your organization.
- Screen Recording. Capture your screen directly within the app to create visual tutorials without needing external video software.
Pricing Comparison
Skilljar Pricing
Trainual Pricing
- Up to 50 seats included
- Unlimited documentation
- Standardized playbooks
- Basic reporting
- Mobile app access
- Email support
- Everything in Small Business, plus:
- Up to 100 seats included
- Advanced reporting
- Due dates and reminders
- Stock image library
- Priority support
Pros & Cons
Skilljar
Pros
- Purpose-built specifically for external customer and partner training
- Deep integrations with Salesforce and other major CRM platforms
- Highly customizable interface allows for seamless brand alignment
- Excellent customer success team provides proactive implementation support
Cons
- Higher price point compared to general-purpose learning systems
- Initial setup and customization can require significant time
- Reporting interface can feel complex for new administrators
Trainual
Pros
- Makes onboarding new employees significantly faster
- Centralizes scattered documents into one searchable hub
- Intuitive interface is easy for non-technical users
- Mobile app allows field teams to access SOPs
- Excellent template library speeds up documentation
Cons
- Initial setup requires significant time investment
- Pricing can be high for very small teams
- Limited formatting options for complex document layouts