ControlUp
ControlUp is a digital employee experience management platform that helps you monitor, troubleshoot, and remediate issues across your virtual desktops, physical endpoints, and cloud-based applications to ensure peak productivity.
Syncro
Syncro is an all-in-one RMM and PSA platform designed specifically for managed service providers to streamline operations, automate billing, and provide efficient remote support to their clients.
Quick Comparison
| Feature | ControlUp | Syncro |
|---|---|---|
| Website | controlup.com | syncromsp.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $129/month |
| FREE Trial | ✓ 21 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2017 |
| Headquarters | San Jose, USA | Seattle, USA |
Overview
ControlUp
ControlUp gives you a unified view of your entire IT infrastructure, from virtual desktops and physical laptops to the web applications your team uses daily. You can spot performance bottlenecks in real-time, whether a user is struggling with a slow Wi-Fi connection at home or a server process is hogging resources in the data center. It helps you move from reactive firefighting to proactive management by identifying trends before they become widespread outages.
You can resolve common IT headaches instantly using a library of automated remediation scripts that fix issues without manual intervention. The platform is designed for IT operations teams and help desk staff who need to maintain high availability in hybrid work environments. By providing deep visibility into the actual end-user experience, you can ensure your digital workspace stays fast and reliable for every employee.
Syncro
Syncro provides a unified platform that combines Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) to help you run your managed service provider business more efficiently. Instead of jumping between disconnected tools, you can manage your entire workflow—from automated billing and ticketing to remote desktop access and patch management—within a single, integrated interface.
You can proactively monitor your clients' assets, automate repetitive maintenance tasks, and resolve issues quickly using built-in remote tools. The platform also simplifies your back-office operations by syncing your time tracking directly with invoicing, ensuring you never miss a billable moment. It is built to scale with your MSP, offering a flat-fee pricing model that allows you to add unlimited endpoints without increasing your monthly costs.
Overview
ControlUp Features
- Real-Time Monitoring Track the health of your entire environment with three-second update intervals so you can catch performance spikes instantly.
- Automated Remediation Fix common issues automatically with trigger-based scripts that resolve problems before your users even notice a slowdown.
- Remote DX Monitor the local Wi-Fi strength and ISP performance of your remote employees to troubleshoot home office connectivity issues.
- Edge DX Manage your physical Windows, macOS, and Linux endpoints regardless of their location with a lightweight cloud-based agent.
- Scoutbees Run synthetic transactions to proactively test the availability of your SaaS apps and virtual desktops from multiple locations.
- User Experience Score View a simplified metric that quantifies the digital experience for every user so you can prioritize high-impact fixes.
- Guided Troubleshooting Follow contextual suggestions to find the root cause of logon delays or application crashes without digging through logs.
- Historical Reporting Analyze long-term trends and resource consumption to right-size your infrastructure and plan for future capacity needs.
Syncro Features
- Unified RMM & PSA. Manage your tickets, billing, and remote monitoring in one place to eliminate data silos and save time.
- Unlimited Endpoints. Install agents on as many devices as you need without worrying about per-asset costs or hidden fees.
- Automated Billing. Connect your RMM data directly to your invoices to ensure accurate, hands-off billing for all your services.
- Remote Desktop Access. Resolve client issues instantly with built-in remote tools that let you take control of any managed device.
- Policy Management. Create and deploy global policies to automate patching, scripting, and security alerts across your entire client base.
- Customer Portal. Give your clients a professional branded portal where they can submit tickets, view status updates, and pay invoices.
Pricing Comparison
ControlUp Pricing
Syncro Pricing
- Unlimited endpoints
- Full RMM & PSA features
- Automated billing & invoicing
- Remote desktop tools
- Scripting and patching
- Third-party integrations
- Everything in Team, plus:
- Dedicated account management
- Advanced security features
- Custom onboarding assistance
- Priority technical support
- Volume-based technician discounts
Pros & Cons
ControlUp
Pros
- Real-time data updates every three seconds
- Excellent visibility into remote worker home networks
- Powerful script-based actions for rapid troubleshooting
- Easy to install and see immediate value
- Consolidated view of virtual and physical endpoints
Cons
- Initial configuration of triggers requires some expertise
- Web console can occasionally feel slower than desktop
- Pricing can be high for smaller organizations
Syncro
Pros
- Unlimited endpoint model makes scaling very affordable
- All-in-one interface reduces the need for multiple subscriptions
- Fast and responsive web-based user interface
- Strong community-driven script library for easy automation
Cons
- Mobile app lacks some advanced desktop features
- Learning curve for complex billing automation setups
- Reporting tools could offer more deep customization