Atera
Atera is an all-in-one IT management platform that combines remote monitoring, management, professional services automation, and AI-powered support to help IT departments and MSPs streamline their entire technical operations.
Cisco ThousandEyes
ThousandEyes is a digital experience monitoring platform that provides end-to-end visibility into the internet, cloud, and enterprise networks to help you resolve performance issues across your entire digital ecosystem.
Quick Comparison
| Feature | Atera | Cisco ThousandEyes |
|---|---|---|
| Website | atera.com | thousandeyes.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $149/month | Custom Pricing |
| FREE Trial | ✓ 30 days free trial | ✓ 15 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2010 |
| Headquarters | Tel Aviv, Israel | San Francisco, USA |
Overview
Atera
Atera provides a unified workspace where you can manage your entire IT infrastructure from a single pane of glass. By integrating RMM, PSA, and remote access into one platform, it eliminates the need to toggle between different tools to support your end-users. You can monitor servers, workstations, and networks in real-time while simultaneously managing tickets and billing for your clients or internal departments.
The platform is specifically designed for Managed Service Providers (MSPs) and internal IT teams who need to scale their operations without increasing overhead. Because it uses a unique per-technician pricing model rather than charging per-device, you can grow your managed endpoints infinitely without your costs spiraling out of control. It simplifies complex tasks like patch management and software deployment through a clean, modern interface.
Cisco ThousandEyes
ThousandEyes gives you a complete view of the digital paths your data takes across the internet, cloud providers, and internal networks. You can see exactly how your users experience your applications, whether they are working from home, in an office, or accessing services via a third-party API. By mapping every hop between your users and your services, you can pinpoint exactly where delays or outages occur, even when the problem lies outside your own infrastructure.
The platform helps you reduce mean time to identify and resolve issues by providing actionable data you can share with service providers. You can monitor SaaS performance, optimize SD-WAN deployments, and ensure your customer-facing websites remain reachable and fast. It is designed for IT operations and network engineering teams at mid-market and enterprise organizations who rely on complex, distributed environments.
Overview
Atera Features
- Remote Monitoring Track the health and performance of all your endpoints in real-time with automated alerts and custom threshold settings.
- Patch Management Automate your security updates for Windows, Mac, and third-party software to keep your entire network protected and compliant.
- IT Automation Create automated workflows for repetitive tasks like disk defragmentation, system reboots, and script execution to save hours every week.
- Help Desk & Ticketing Manage user requests efficiently with a built-in ticketing system that integrates directly with your monitoring and billing data.
- Remote Access Connect to any device instantly using integrated tools like AnyDesk or Splashtop to provide immediate hands-on technical support.
- AI Copilot Generate scripts, summarize tickets, and get suggested solutions instantly using built-in AI to speed up your troubleshooting process.
Cisco ThousandEyes Features
- Internet Insights. View a real-time map of global internet health to see if outages are affecting your users before they even report them.
- End-User Monitoring. Install lightweight agents on employee laptops to track the performance of critical applications like Zoom, Salesforce, and Microsoft Teams.
- Cloud Agent Network. Run tests from hundreds of pre-installed global locations to simulate how customers in different regions experience your digital services.
- BGP Route Visualization. Monitor your internet routing paths and get alerted when malicious hijacks or configuration errors redirect your traffic unexpectedly.
- Device Layer Discovery. Map your internal network topology automatically to see how physical hardware performance impacts the overall digital experience of your team.
- Shareable Snapshots. Generate interactive links of performance data to prove to ISPs or cloud providers exactly where their service is failing.
Pricing Comparison
Atera Pricing
- Unlimited endpoints
- Real-time monitoring & alerts
- Patch management automation
- Ticketing & help desk
- AnyDesk remote access
- Standard reporting
- Everything in Pro, plus:
- Splashtop remote access
- Network discovery
- Chat support for end-users
- Custom OID monitoring
- Advanced reports
Cisco ThousandEyes Pricing
Pros & Cons
Atera
Pros
- Predictable costs with per-technician pricing model
- Unified interface reduces tool switching fatigue
- Fast and responsive remote desktop integrations
- Frequent updates and new feature releases
- Easy setup process for new endpoints
Cons
- Mobile app has limited functionality compared to desktop
- Reporting customization can be difficult to master
- Mac agent has fewer features than Windows
- Occasional lag in real-time alert notifications
Cisco ThousandEyes
Pros
- Unmatched visibility into public internet and ISP performance
- Intuitive path visualization makes complex data easy to read
- Excellent for holding third-party service providers accountable
- Seamless integration with Cisco hardware and software ecosystems
Cons
- Pricing can be high for high-frequency monitoring
- Steep learning curve for advanced configuration and alerts
- Consumption-based credits require careful management to avoid overages