Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Typeform
Typeform is a versatile online form builder that uses a conversational, one-question-at-a-time interface to increase engagement and completion rates for surveys, lead generation, and feedback collection.
Quick Comparison
| Feature | Refiner | Typeform |
|---|---|---|
| Website | refiner.io | typeform.com |
| Pricing Model | Subscription | Freemium |
| Starting Price | $99/month | Free |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 2012 |
| Headquarters | Paris, France | Barcelona, Spain |
Overview
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Typeform
Typeform changes how you collect data by replacing long, static forms with a conversational experience. Instead of overwhelming your audience with a wall of questions, you present them one at a time, which feels more like a natural chat. This approach helps you capture more responses and better data for everything from customer feedback and event registrations to complex quizzes and lead generation funnels.
You can build beautiful, branded forms without writing a single line of code. The platform allows you to use logic jumps to show only relevant questions based on previous answers, making the experience personal for every respondent. Whether you are a solo creator or part of a large marketing team, you can easily integrate your data with your favorite CRM and productivity tools to automate your entire workflow.
Overview
Refiner Features
- In-App Survey Widgets Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Typeform Features
- One-Question-at-a-Time. Keep your respondents focused and reduce fatigue by showing only one question at a time in a sleek, conversational interface.
- Logic Jump. Create personalized paths for your users by showing or hiding questions based on the specific answers they provide.
- Hidden Fields. Greet your respondents by name and track source data by pulling information from your URL directly into your form.
- Visual Customization. Match your brand perfectly by choosing custom colors, fonts, and high-quality background images or videos for every form.
- Calculations. Build complex quizzes or order forms by assigning point values or prices to specific answers and calculating totals instantly.
- Video Conversations. Add a face to your brand by embedding video interactions directly into your forms to build deeper trust with your audience.
Pricing Comparison
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Typeform Pricing
- Unlimited typeforms
- 10 responses per month
- Up to 10 questions per form
- Logic Jump basics
- Numerous templates
- Everything in Free, plus:
- 100 responses per month
- Unlimited questions
- Remove Typeform branding
- Receive file uploads
- Connect to 500+ integrations
Pros & Cons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans
Typeform
Pros
- High completion rates due to engaging conversational design
- Extremely intuitive drag-and-drop builder interface
- Beautiful aesthetic that makes your brand look professional
- Powerful logic features for creating personalized user journeys
Cons
- Monthly response limits can be restrictive on lower tiers
- Higher price point compared to traditional form builders
- Limited layout flexibility for complex data entry tasks