3CX
3CX is an open-standard communications system that provides your business with a complete solution for calls, video conferencing, live chat, and messaging across multiple devices and platforms.
VirtualPBX
VirtualPBX provides a flexible cloud-based phone system that helps you manage business communications through professional calling features, automated routing, and integrated video conferencing tools for remote and office teams.
Quick Comparison
| Feature | 3CX | VirtualPBX |
|---|---|---|
| Website | 3cx.com | virtualpbx.com |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $9/month |
| FREE Trial | ✓ 60 days free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2005 | 1997 |
| Headquarters | Nicosia, Cyprus | San Jose, USA |
Overview
3CX
3CX is a robust communications platform that replaces traditional hardware PBX systems with a flexible, software-based solution. You can manage your business calls, host high-quality video conferences, and respond to customer messages from a single interface. It integrates directly with your website's live chat and social media channels like WhatsApp and Facebook, ensuring you never miss a lead.
You have total control over your deployment, whether you want to host it in your own private cloud, on-premise on Windows or Linux, or let 3CX host it for you. It scales effortlessly from small offices to large global enterprises by offering different editions based on your concurrent call needs rather than charging per user. This unique approach helps you slash telecommunication costs while maintaining professional communication standards.
VirtualPBX
VirtualPBX is a cloud-based communication platform designed to unify your business calls, texts, and video meetings in one place. You can manage your entire phone system from a web browser or mobile app, eliminating the need for expensive hardware. It allows you to set up professional greetings, route calls to the right departments automatically, and keep your personal number private while using your business caller ID.
The platform scales easily whether you are a solo entrepreneur or managing a growing department. You can take advantage of advanced features like call recording, ring groups, and visual voicemail to ensure you never miss a lead. By moving your communications to the cloud, you gain the flexibility to work from anywhere while maintaining a professional presence for your customers.
Overview
3CX Features
- Multi-Channel Messaging Answer your business WhatsApp, Facebook, and SMS messages directly from the 3CX interface to keep all conversations centralized.
- Integrated Video Conferencing Host professional virtual meetings with screen sharing and whiteboards for up to 250 participants without installing extra software.
- Mobile Apps Take your office extension anywhere with native iOS and Android apps that save battery life using push notifications.
- Website Live Chat Convert website visitors into customers by chatting in real-time and elevating chats to voice calls with one click.
- Visual Call Management Monitor agent status and manage incoming calls effectively using the web-based switchboard and drag-and-drop call transfers.
- CRM Integration Connect your CRM to see caller details instantly and automate call logging to keep your customer records accurate.
VirtualPBX Features
- Auto-Attendant. Create professional automated greetings that direct your callers to the right person or department without a manual operator.
- ACD Queues. Manage high call volumes efficiently by placing callers in a queue until your next available agent can assist them.
- Video Conferencing. Host face-to-face meetings with your team or clients directly through your browser with built-in screen sharing capabilities.
- Business SMS. Send and receive text messages using your business phone number to stay connected with customers on their preferred channel.
- Dynamic Call Routing. Set specific rules to forward calls to your mobile, desk phone, or home office based on your daily schedule.
- Call Recording. Keep track of important conversations and improve service quality by reviewing recorded calls directly from your dashboard.
Pricing Comparison
3CX Pricing
- Up to 10 users
- 3CX hosting included
- WhatsApp and SMS integration
- Live Chat and Team Messaging
- Video conferencing for 25 users
- Everything in FREE, plus:
- Up to 20 users
- Multi-level Auto Attendant
- Call groups and queues
- Desk phone support
- Reporting and call logs
VirtualPBX Pricing
- Auto-Attendant
- Mobile & Desktop Apps
- Business SMS
- Ring Groups
- Visual Voicemail
- 1,000 Toll-Free/Local Minutes
- Everything in Starter, plus:
- Call Recording
- Video Conferencing
- CRM Integrations
- Priority Support
- Unlimited Minutes
Pros & Cons
3CX
Pros
- Significant cost savings compared to per-user pricing
- Flexible deployment options for cloud or on-premise
- Excellent mobile app performance for remote work
- Easy to set up and manage via web-portal
Cons
- Technical setup may require some networking knowledge
- Customer support is primarily handled through partners
- Interface can feel slightly dated to some users
VirtualPBX
Pros
- Reliable call quality even on mobile data
- Intuitive web dashboard for managing user settings
- Excellent customer support with fast response times
- Flexible configuration options for complex call routing
Cons
- Initial setup can be complex for beginners
- Mobile app occasionally requires manual refreshing
- Advanced reporting features limited on basic plans