Setmore
Setmore is a free online appointment scheduling platform that helps you manage bookings, automate reminders, and accept payments through a customizable booking page to streamline your business operations.
Waitwhile
Waitwhile is a guest management platform that helps you eliminate physical waiting lines by providing virtual queues, automated messaging, and online scheduling to improve your customer experience.
Quick Comparison
| Feature | Setmore | Waitwhile |
|---|---|---|
| Website | setmore.com | waitwhile.com |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2016 |
| Headquarters | Portland, USA | San Francisco, USA |
Overview
Setmore
Setmore is a versatile scheduling tool that helps you organize your calendar and automate the booking process. Instead of back-and-forth emails, you get a professional booking page where clients can view your availability and schedule their own appointments 24/7. You can manage multiple staff calendars, sync with your existing Google or Office 365 accounts, and send automatic email or SMS reminders to reduce no-shows.
The platform scales with your business, offering a robust free version for individuals and affordable paid tiers for growing teams. You can also process payments directly through the app using Square, Stripe, or PayPal. Whether you run a salon, a consulting firm, or a medical practice, Setmore simplifies your administrative tasks so you can focus on serving your clients.
Waitwhile
Waitwhile is a guest management platform that helps you transform how your customers wait and book services. Instead of making people stand in physical lines, you can move them into a virtual queue where they receive real-time updates via SMS. This allows your guests to spend their time elsewhere while they wait for their turn, significantly improving their overall experience and reducing perceived wait times.
You can also manage your entire floor operation by combining walk-ins with scheduled appointments in a single dashboard. The platform provides you with deep analytics on wait times and staff performance, helping you optimize your operations. Whether you run a small retail shop or manage a large-scale event, you can customize the interface to match your brand and specific workflow requirements.
Overview
Setmore Features
- Custom Booking Page Create a professional, branded webpage where your clients can view services and book appointments at their convenience.
- Automated Reminders Reduce missed appointments by sending automatic email or SMS notifications to your clients before their scheduled time.
- Secure Payments Collect deposits or full payments upfront by integrating your booking page with popular processors like Square and Stripe.
- Calendar Sync Keep your schedule accurate by syncing Setmore with your Google, Office 365, or Apple calendars in real-time.
- Video Integrations Host virtual meetings automatically by connecting your account with Zoom, Google Meet, or Teleport for remote sessions.
- Mobile App Manage your entire business on the go with native iOS and Android apps that keep you updated instantly.
Waitwhile Features
- Virtual Waitlist. Let your guests join a digital line from their phones so they can wait anywhere instead of standing in a physical queue.
- Smart Scheduling. Combine your pre-booked appointments and live walk-ins into one unified view to manage your daily capacity effortlessly.
- Automated SMS Alerts. Send automatic text updates to your guests when their turn is approaching to reduce no-shows and keep them informed.
- Two-Way Messaging. Chat directly with your customers in real-time to answer questions or provide specific instructions before they arrive.
- Customer Analytics. Track your average wait times and busy periods with visual reports to help you make better staffing decisions.
- Custom Check-in Kiosks. Set up self-service tablets where guests can check themselves in quickly, freeing up your staff for more complex tasks.
Pricing Comparison
Setmore Pricing
- Unlimited appointments
- Up to 4 users
- Custom booking page
- Email reminders
- Square payment integration
- Social media integrations
- Everything in Free, plus:
- SMS reminders
- Two-way calendar sync
- Stripe & PayPal payments
- Recurring appointments
- Up to 2 users
Waitwhile Pricing
- Up to 100 guests per month
- Virtual waitlist and scheduling
- Basic SMS notifications
- Public check-in page
- Standard analytics
- Everything in Free, plus:
- Up to 250 guests per month
- Custom branding and colors
- Two-way SMS messaging
- Unlimited staff users
- Email support
Pros & Cons
Setmore
Pros
- Generous free plan includes many essential features
- Very easy to set up and navigate
- Clean and professional looking booking interface
- Excellent mobile app for managing bookings anywhere
- Affordable pricing compared to many competitors
Cons
- SMS reminders require a paid subscription
- Customization options for booking page are limited
- Occasional sync delays with external calendars
- Customer support response times can be slow
Waitwhile
Pros
- Extremely easy for guests to join queues via mobile
- Significantly reduces perceived wait times for customers
- Intuitive dashboard that staff can learn in minutes
- Highly customizable check-in fields for data collection
Cons
- SMS costs can add up for high-volume businesses
- Advanced reporting requires higher-tier paid plans
- Occasional delays in message delivery during peak times