Frustrated by dropped calls and endless phone issues?
Managing business telephony can become a total headache when your communication tools are all over the place, especially if your team is growing or works remotely. The integration struggles, constant downtime, and hefty maintenance costs of legacy systems only make things tougher, holding back both efficiency and customer service.
That means you are stuck with tools that make collaboration harder, and your team has to work twice as hard to get half as much done.
Reliable, cloud-based telephony can solve these problems and set you up to scale with ease.
According to Statista, a remarkable 94% of businesses have reported improved reliability and uptime after switching to cloud telephony. This level of reliability translates directly to better customer experiences and a more agile business.
So, if you are looking to cut costs, simplify your tech stack, and supercharge your team’s reach, you’re in the right place.
In this article, I’ll walk you through the best cloud telephony software for your business needs, highlighting features, integrations, and how each option can impact your communications and bottom line.
By the end, you’ll know exactly which solutions will help you break away from complicated, unreliable phone systems—and put you in control of your company’s growth.
Let’s get started.
Quick Summary:
| # | Software | Target Users |
|---|---|---|
| 1 | RingCentral ↗ | Businesses seeking efficient, scalable unified communications |
| 2 | Nextiva ↗ | Businesses wanting to boost customer engagement without complexity |
| 3 | Dialpad ↗ | Customer-focused teams aiming to save time and enhance calls |
| 4 | Ooma ↗ | Small businesses needing reliable, cost-effective phone systems |
| 5 | Zoom ↗ | Remote and hybrid teams needing all-in-one communication tools |
1. RingCentral
Struggling to keep up with your team’s calls and messages?
RingCentral offers an all-in-one cloud telephony platform that helps you manage calls, messages, and meetings from any device, ensuring you never miss an interaction.
I really like how RingCentral combines AI-powered features with robust communication tools to make your daily tasks easier and more efficient. This means you can route calls accurately, handle customer FAQs, and even schedule appointments without lifting a finger. It helps you stay connected with your team and clients no matter where you are.
The platform’s AI Receptionist makes sure every call gets answered, reducing missed opportunities and improving customer experience. Plus, RingCentral offers powerful conversation intelligence that provides instant summaries and coaching insights for your team to improve performance.
You can also unify your communication channels with messaging, phone, and video meetings all in one place, which means less toggling between apps. Another great feature is the ability to integrate with your CRM for richer customer insights and streamlined workflows.
RingCentral scales from small businesses to Fortune 1000 companies, offering reliability and up to 99.999% uptime so your communications stay live all day.
Key features:
AI-powered call handling: Automatically answers, routes, and manages calls, turning missed calls into new customers and saving you time.
Unified communications: Combines phone, messaging, and video meetings across devices to boost team collaboration and customer engagement.
Conversation intelligence: Provides automated recordings, instant call summaries, and AI coaching to improve agent performance and sales outcomes, similar to what some event marketing software solutions offer in their analytics tools.
Learn more about RingCentral features, pricing, & alternatives →
Verdict:
RingCentral stands out as the best cloud telephony software for business owners who want to cut costs and enhance communication efficiency. With over 400,000 organizations relying on it globally, its AI receptionist and unified platform helped the Golden State Warriors keep their workforce connected from anywhere.
2. Nextiva
Looking to improve your customer communication easily?
Nextiva’s unified platform brings all your customer interactions across voice, chat, SMS, social media, and video into one place. This helps you engage customers anywhere, anytime without juggling multiple tools.
It tackles the common pain of managing disconnected communication channels with an AI-powered customer experience management system. This platform orchestrates personalized journeys, so your team can deliver the right message at the right time. The workflow engine automates key processes, cutting costs and improving efficiency.
Nextiva simplifies your tech stack.
Its open architecture and REST APIs allow easy integration and infinite scalability, meaning your communication system can grow with your business.
You’ll also gain real-time customer insight, including sentiment and actionable intelligence. This helps your team respond proactively and boost customer loyalty.
A standout feature is their workforce engagement management, which reduces agent fatigue and turnover by connecting customer-facing and back-office teams.
Their AI-powered contact center drives efficiencies through intelligent routing, AI bots, and secure payment assist.
Nextiva offers a comprehensive, future-ready platform, letting you reduce IT overhead while enhancing customer experiences across any channel.
Key features:
- Unified multi-channel communication platform: Brings phone, chat, SMS, social, video, and email together for streamlined customer interactions and improved team productivity.
- AI-powered journey orchestration and automation: Automates workflows and personalizes customer experiences to reduce costs and increase retention.
- Real-time insights and workforce engagement: Provides customer sentiment analytics and tools to reduce agent burnout while boosting performance and collaboration.
Learn more about Nextiva features, pricing, & alternatives →
Verdict:
Nextiva stands out as the best cloud telephony software for business owners who want to boost customer engagement without complexity. Its AI-driven unified platform helped a global logistics leader reduce costs by 40%, proving it delivers measurable savings while enhancing customer journeys.
3. Dialpad
Looking to improve your team’s communication efficiency?
Dialpad’s AI-powered cloud telephony platform helps you cut call times and boost customer engagement with real-time insights and coaching.
It offers a unified customer communication solution with instant AI summaries and action items that reduce manual note-taking. This means less distraction and more focus on meaningful conversations.
Dialpad delivers results.
Its AI live coaching improves call quality by providing instant suggestions, guiding reps to better outcomes during live calls.
Plus, it integrates with tools like Salesforce, Microsoft Teams, and Zendesk to fit right into your existing workflows, so you don’t waste time switching apps.
The platform supports voice transcription, AI-powered sentiment analysis, and automated call grading to help managers track performance and identify training needs easily.
Dialpad’s secure dual-cloud architecture ensures your communication remains reliable and compliant, keeping your data private and safe.
The combination of AI automation, integrations, and robust security makes Dialpad ideal for customer-facing teams who want to save time and deliver consistently better customer experiences.
Underlined: unified communication platform that supports sales, support, and business communications at scale.
Key features:
- Real-time AI coaching and transcription improve team productivity and customer satisfaction by offering instant call insights and automatic note-taking during conversations.
- Seamless integrations with CRM and collaboration tools allow you to streamline workflows, saving hours each week by eliminating manual data entry and app switching.
- Enterprise-grade security with dual-cloud architecture keeps sensitive calls and data private, ensuring business compliance and operational reliability across 70+ countries.
Learn more about Dialpad features, pricing, & alternatives →
Verdict:
Dialpad stands out as the best cloud telephony software for customer-focused teams who want to cut costs and increase reach. Companies like RE/MAX and Randstad have reported up to 25% time savings and faster training using its AI-driven platform. This makes Dialpad a smart choice to improve team efficiency and customer outcomes.
4. Ooma
Looking for clear calls without the hassle?
Ooma offers advanced communication solutions that help your business stay connected and productive.
Their cloud phone system tackles common small business frustrations like dropped calls, complicated setups, and expensive hardware, so you can focus on your customers. Ooma’s customizable phone, video, and messaging services keep your team reachable anytime, anywhere, improving customer experience and internal collaboration.
It’s simple to get started.
With features like a virtual receptionist, call parking, and a mobile app, Ooma helps you handle calls professionally while on the go or in the office.
Plus, Ooma integrates smoothly with popular tools such as Salesforce, HubSpot, and QuickBooks, allowing you to sync communications with your everyday workflows easily.
Their ring groups, call blocking, voicemail transcription, and auto dialer features boost your team’s efficiency by managing calls smartly.
Clear calls and integrated collaboration make Ooma a practical choice for any small business owner who wants to cut phone system costs while expanding their business communication effortlessly.
Key features:
- Customizable business phone system designed to improve team reach and reduce complexity with features like call parking and auto dialer for smooth daily operations.
- Integrations with CRM and accounting tools such as Salesforce and QuickBooks to unify customer communication and improve workflow efficiency.
- Mobile and desktop apps let you stay connected and manage business calls from anywhere, supporting flexible and remote work environments.
Learn more about Ooma features, pricing, & alternatives →
Verdict:
If you’re a small business owner looking for the best cloud telephony software, Ooma stands out by combining reliable call quality with essential collaboration features. Many users praise its easy setup and robust integrations, helping teams improve productivity while saving on phone system costs.
5. Zoom
Want to reach your team without added costs?
Zoom provides a cloud telephony solution that addresses communication challenges for remote and hybrid teams.
Its user-friendly platform combines voice calls, video meetings, and team chat in one, keeping you connected no matter where you are. This reduces costly travel and supports collaboration.
You’ll love how Zoom lets you make and receive business calls from any device with HD voice quality.
This means no more dropped calls or confusing setups.
It also integrates smoothly with popular business apps, so your team doesn’t waste time switching tools.
Zoom’s call management features like call forwarding, voicemail, and auto-attendant help you stay organized and never miss important conversations.
Plus, its enterprise-grade security keeps your sensitive calls and data safe, giving you peace of mind.
Start connecting better today.
Key features:
- All-in-one cloud telephony and video platform: Enables your team to communicate via voice, video, and chat without juggling multiple apps, cutting communication breakdowns.
- Advanced call handling and management: Features like auto-attendant, call queues, and call forwarding ensure you never miss client or team calls, improving responsiveness.
- Robust integrations with business tools: Seamlessly connects with CRM and productivity software to keep workflows smooth and reduce manual tasks.
Learn more about Zoom features, pricing, & alternatives →
Verdict:
Zoom stands out as the best cloud telephony software for remote or hybrid team leaders who need a reliable, all-in-one communication platform. Its combination of HD voice, call management, and integrations helped companies improve collaboration and reduce communication costs.
Conclusion
Frustrated by communication issues at work?
You’re not alone. Many professionals struggle with unreliable phone systems, which can severely disrupt workflows and customer experiences. Effectively managing communication is critical in today’s fast-paced environment to avoid lost time and revenue.
To put this into perspective, a staggering 94% of businesses have seen improved reliability and uptime after adopting cloud telephony solutions. This demonstrates how moving to the cloud can drastically enhance your operational efficiency.
So, what’s the answer?
Choosing a top-tier cloud telephony solution like RingCentral can transform your communication landscape. Its AI-driven features ensure seamless interaction and enhance customer service, addressing the core issues many businesses face.
For example, a sports giant like the Golden State Warriors used RingCentral to keep their teams connected efficiently.
If you’re ready to boost your communication power, I encourage you to start a free trial of RingCentral.
Taking this step can empower your team, enhance reliability, and ultimately lead to a more productive work environment.
