Dedoose
Dedoose is a cross-platform software application for analyzing qualitative and mixed methods research data using integrated text, video, audio, image, and spreadsheet management tools to uncover deep data insights.
Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Quick Comparison
| Feature | Dedoose | Refiner |
|---|---|---|
| Website | dedoose.com | refiner.io |
| Pricing Model | Subscription | Subscription |
| Starting Price | $10.95/month | $99/month |
| FREE Trial | ✓ 30 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2008 | 2019 |
| Headquarters | Manhattan Beach, USA | Paris, France |
Overview
Dedoose
Dedoose is a collaborative environment designed for researchers who need to manage and analyze complex qualitative and mixed methods data. You can import various media types, including text, audio, video, and images, and then link them to quantitative descriptors for a holistic view of your project. It eliminates the need for expensive desktop installations by providing a secure, browser-based workspace where your entire team can code and analyze data simultaneously.
You can visualize your findings through interactive charts and plots that bridge the gap between qualitative stories and quantitative trends. Whether you are conducting academic research, market analysis, or medical evaluations, the platform helps you organize thousands of excerpts and codes efficiently. It simplifies the research process by offering flexible monthly access, ensuring you only pay for the months you actually use the software for your projects.
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Overview
Dedoose Features
- Mixed Methods Integration Link your qualitative excerpts directly to demographic or survey data to see how different groups respond to specific themes.
- Real-Time Collaboration Work with your entire research team on the same project simultaneously with automatic syncing and version control.
- Interactive Data Visualizations Generate dynamic charts and graphs that allow you to click through directly to the underlying qualitative source text.
- Blind Coding & Reliability Test inter-rater reliability with built-in training modules to ensure your team is coding consistently across large datasets.
- Multimedia Support Upload and analyze diverse media formats including video, audio, images, and PDF documents within a single interface.
- Secure Cloud Storage Protect your sensitive research data with SOC 2 compliant encryption and secure access controls from any web browser.
Refiner Features
- In-App Survey Widgets. Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting. Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking. Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys. Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts. Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard. Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Pricing Comparison
Dedoose Pricing
- Full feature access
- First month free
- Pay only when you log in
- Unlimited projects
- Secure cloud storage
- Requires student verification
- Everything in Student, plus:
- Discounted rate for 2-5 users
- Collaborative workspace
- Project-level security
- Technical support access
- No long-term contracts
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Pros & Cons
Dedoose
Pros
- Affordable monthly pricing for project-based research
- Excellent tools for mixed methods analysis
- Easy collaboration for remote research teams
- Web-based access requires no software installation
- Strong visual reporting and charting capabilities
Cons
- Interface feels dated compared to modern apps
- Occasional lag when processing very large datasets
- Learning curve for complex mixed methods features
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans