Exclaimer
Exclaimer is a centralized email signature management platform that allows you to design, control, and automate professional email signatures across your entire organization to ensure brand consistency and compliance.
Hiver
Hiver is a multi-channel customer service platform that transforms your Gmail interface into a collaborative help desk for managing shared inboxes, live chat, and voice support without leaving your email.
Quick Comparison
| Feature | Exclaimer | Hiver |
|---|---|---|
| Website | exclaimer.com | hiverhq.com |
| Pricing Model | Subscription | Subscription |
| Starting Price | $1.08/month | $15/month |
| FREE Trial | ✓ 14 days free trial | ✓ 7 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2001 | 2011 |
| Headquarters | Farnborough, UK | San Jose, USA |
Overview
Exclaimer
Exclaimer gives you full control over your company's email signatures without needing to touch individual devices. Instead of relying on employees to update their own sign-offs, you can manage every signature from a central web-based dashboard. This ensures that every email sent from your organization—whether from a desktop, mobile, or tablet—remains professional, on-brand, and legally compliant.
You can easily integrate dynamic content like social media icons, promotional banners, and personalized headshots into your templates. The platform works silently in the background of Microsoft 365, Google Workspace, or Exchange, so your team doesn't have to change how they work. It is an ideal solution for marketing and IT teams at mid-market and enterprise companies who want to turn every everyday email into a high-volume marketing channel.
Hiver
Hiver transforms your existing Gmail interface into a powerful customer service hub. Instead of jumping between different tools, you can manage shared inboxes like support@ or info@ directly from the email environment you already know. You can assign emails to team members with one click, track status in real-time, and write internal notes on email threads to collaborate behind the scenes without forwarding messages to colleagues.
Beyond just email, you can handle live chat, WhatsApp messages, and even voice calls from the same sidebar. It eliminates the need for complex help desk training because it lives right inside Gmail. You can also automate repetitive tasks, build custom reports to track team performance, and ensure no customer query ever falls through the cracks. It is ideal for teams that want professional support capabilities without the steep learning curve of traditional software.
Overview
Exclaimer Features
- Drag-and-Drop Designer Create professional email signatures in minutes using a visual editor that requires no HTML or coding knowledge.
- Centralized Management Update signatures for every employee across your entire organization instantly from one single, web-based dashboard.
- Dynamic Marketing Banners Schedule and track time-sensitive marketing campaigns by adding clickable banners to your team's outgoing emails.
- User Photo Integration Automatically pull employee photos from your directory to add a personal, human touch to every digital interaction.
- Mobile Device Support Ensure your signatures look perfect on iPhones and Android devices by applying them at the server level.
- Legal Disclaimer Control Stay compliant with global regulations by automatically appending required legal disclaimers to every external email.
Hiver Features
- Shared Inboxes. Manage group aliases like support and sales directly from Gmail while keeping track of who is working on what.
- Email Notes. Collaborate with your teammates through private notes on email threads instead of using messy forwards or external chat apps.
- Collision Detection. See in real-time when another team member is replying to an email so you never send duplicate responses.
- Automated Workflows. Set up rules to automatically assign emails based on keywords or sender, saving you hours of manual sorting every week.
- Multi-Channel Support. Handle live chat, WhatsApp, and voice calls from a single sidebar without ever leaving your Gmail browser tab.
- Visual Analytics. Track key metrics like first response time and resolution rate with built-in dashboards to improve your team performance.
- Email Templates. Create and share canned responses with your team to answer common customer questions instantly and maintain a consistent voice.
- Customer Surveys. Insert feedback surveys directly into your email signatures to measure customer satisfaction immediately after you resolve an issue.
Pricing Comparison
Exclaimer Pricing
- Centralized signature management
- Standard signature designer
- Directory integration
- Support for all devices
- Basic technical support
- Everything in Starter, plus:
- Advanced signature designer
- Marketing campaign scheduling
- User-level signature control
- Priority technical support
Hiver Pricing
- Up to 10 users
- 2 Shared Inboxes
- Shared Labels
- Email Notes
- Collision Detection
- Slack Integration
- Everything in Lite, plus:
- Unlimited users
- Unlimited Shared Inboxes
- WhatsApp & Chat channels
- Automations
- Detailed Analytics
- CSAT Surveys
Pros & Cons
Exclaimer
Pros
- Extremely easy to set up and deploy
- Consistent branding across all mobile devices
- Powerful drag-and-drop editor saves design time
- Excellent integration with Microsoft 365 and Google
- Reliable customer support and documentation
Cons
- Pricing can feel high for very large teams
- Occasional sync delays with Active Directory
- Learning curve for complex conditional rules
Hiver
Pros
- Zero learning curve since it works entirely inside Gmail
- Eliminates duplicate replies with effective collision detection
- Internal notes keep team communication organized and private
- Setup is extremely fast compared to traditional help desks
Cons
- Requires a Google Workspace account to function
- Mobile app experience is more limited than desktop
- Can feel cluttered if managing many shared inboxes
- No forever-free tier for very small startups