Glance
Glance provides guided navigation and visual engagement solutions including cobrowse, screen sharing, and mobile app viewing to help enterprises deliver high-touch human support within digital customer journeys.
Khoros
Khoros is a customer engagement software providing unified solutions for social media management, online community building, and digital contact centers to help you manage brand interactions across all digital channels.
Quick Comparison
| Feature | Glance | Khoros |
|---|---|---|
| Website | glance.cx | khoros.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✘ No free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 1996 | 2019 |
| Headquarters | Wakefield, USA | Austin, USA |
Overview
Glance
Glance helps you bridge the gap between digital self-service and human connection by letting your agents see exactly what your customers see. You can join your customers inside your website or mobile app instantly to provide guided navigation, resolve complex issues, and complete transactions without the friction of traditional screen sharing. It is designed specifically for enterprise-level security and privacy, ensuring sensitive data remains masked during every session.
You can use the platform to reduce average handle times and increase first-call resolution across sales, support, and services teams. It integrates directly into your existing CRM or contact center stack, allowing your team to launch visual sessions with a single click. Whether you are helping a client fill out a complex form or closing a high-value sale, you provide a personal touch that builds long-term loyalty.
Khoros
Khoros provides you with a unified platform to manage every digital interaction your brand has with its customers. You can orchestrate social media marketing, build branded peer-to-peer communities, and run a digital-first contact center from a single interface. By connecting these touchpoints, you ensure your customers receive consistent answers whether they reach out on X (formerly Twitter), WhatsApp, or your own community forums.
The platform is designed for large organizations that need to scale their customer service and engagement without losing the personal touch. You can use AI-powered automation to handle routine inquiries while routing complex issues to the right human agents. This helps you reduce response times, increase customer satisfaction scores, and turn your social media presence into a measurable revenue driver.
Overview
Glance Features
- Guided Cobrowsing Join your customers on any webpage to navigate together and highlight specific elements without needing any downloads.
- Mobile App Sharing See exactly what is happening inside your native iOS or Android apps to provide instant mobile support.
- Data Masking Protect customer privacy by automatically hiding sensitive fields like credit card numbers or passwords from your agents.
- Agent Video Humanize the digital experience by showing your face through a small video window while you guide customers.
- One-Click Connect Launch a session instantly from your CRM or chat window without forcing customers to enter complex codes.
- Universal Join Allow your customers to join a session from any browser or device with zero software installation required.
Khoros Features
- Unified Care Desktop. Manage all incoming customer conversations from social media, messaging apps, and review sites in one synchronized inbox.
- Brand Communities. Build a branded space where your customers can help each other, share feedback, and find expert-verified answers.
- Social Publishing. Plan, schedule, and publish your social media content across multiple global accounts using a collaborative visual calendar.
- AI-Powered Bot Orchestration. Deploy intelligent bots to resolve common questions instantly and hand off complex issues to live agents.
- Real-Time Social Listening. Monitor brand mentions and industry trends across the web to understand customer sentiment and identify emerging crises.
- Advanced Analytics. Track team performance and customer engagement metrics with customizable dashboards that prove the ROI of your digital strategy.
Pricing Comparison
Glance Pricing
Khoros Pricing
Pros & Cons
Glance
Pros
- Seamless integration with major CRM platforms like Salesforce
- No-download requirement makes it easy for customers to join
- Robust security features satisfy strict compliance requirements
- Significantly reduces customer frustration during complex tasks
Cons
- Initial technical setup requires coordination with IT teams
- Lack of transparent public pricing makes budgeting difficult
- Mobile SDK implementation requires developer resources
Khoros
Pros
- Excellent for managing high volumes of social interactions
- Robust community features that drive long-term customer loyalty
- Powerful permission settings for large, global marketing teams
- Consolidated view of the entire customer digital journey
Cons
- Significant learning curve for new platform administrators
- Higher price point compared to mid-market social tools
- Reporting interface can feel complex for basic users