Lyssna
Lyssna is a comprehensive user research platform that helps you gather high-quality feedback through various testing methods like prototype testing, five-second tests, and card sorting to build better products.
Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Quick Comparison
| Feature | Lyssna | Refiner |
|---|---|---|
| Website | lyssna.com | refiner.io |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $99/month |
| FREE Trial | ✘ No free trial | ✓ 14 days free trial |
| Free Plan | ✓ Has free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2019 |
| Headquarters | Melbourne, Australia | Paris, France |
Overview
Lyssna
Lyssna (formerly UsabilityHub) is a versatile user research platform designed to help you make data-driven design decisions. You can run a variety of tests, including first-click analysis, five-second tests, and preference tests, to understand how people interact with your designs before you commit to development. The platform allows you to recruit from a massive research panel or invite your own participants to get feedback in minutes rather than days.
You can also conduct more complex research like card sorting and tree testing to optimize your site's information architecture. Whether you are a solo designer or part of a large product team, Lyssna provides the tools to validate your ideas and improve user experience. The platform scales with your needs, offering a free plan for basic testing and robust paid tiers for advanced research requirements.
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Overview
Lyssna Features
- Prototype Testing Import your Figma designs and watch how users navigate through your flows to identify friction points early.
- Five-Second Tests Measure the first impressions of your designs by asking users what they remember after a brief five-second viewing.
- Card Sorting Understand how your users categorize information so you can build intuitive navigation menus and site structures.
- First Click Tests Track where users click first when given a specific task to ensure your call-to-actions are effective.
- Preference Tests Present multiple design variations to your audience and let them vote on which one they find most appealing.
- Research Panel Access over 530,000 global participants to get high-quality feedback from your specific target demographic within hours.
Refiner Features
- In-App Survey Widgets. Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting. Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking. Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys. Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts. Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard. Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Pricing Comparison
Lyssna Pricing
- Unlimited active tests
- Tests up to 2 mins long
- Self-recruited responses only
- Basic reporting
- 1 viewer seat
- Everything in Free, plus:
- Tests up to 5 mins long
- Buy responses from Lyssna panel
- 3 editor seats
- CSV data export
- Conditional logic
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Pros & Cons
Lyssna
Pros
- Extremely fast turnaround times for panel responses
- Very easy to set up simple tests
- Clean and intuitive interface for researchers
- Great variety of unmoderated testing methods
- Flexible pricing for occasional research needs
Cons
- Panel recruitment costs can add up quickly
- Limited features for moderated qualitative research
- Analysis tools are basic compared to enterprise platforms
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans