Refiner
Refiner is a customer survey software for SaaS companies that helps you capture actionable product feedback and calculate NPS, CSAT, and CES scores with highly targeted in-app widgets.
Survey and Ballot Systems
Survey and Ballot Systems provides secure, managed voting solutions and election services designed to help member-based organizations conduct reliable elections through online, paper, and hybrid balloting methods.
Quick Comparison
| Feature | Refiner | Survey and Ballot Systems |
|---|---|---|
| Website | refiner.io | surveyandballotsystems.com |
| Pricing Model | Subscription | Custom |
| Starting Price | $99/month | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2019 | 1990 |
| Headquarters | Paris, France | Eden Prairie, USA |
Overview
Refiner
Refiner is a specialized survey and customer feedback platform designed specifically for SaaS teams who need to understand their users better. Instead of sending generic email surveys that get ignored, you can trigger perfectly timed in-app widgets based on specific user behavior. This allows you to capture feedback while your product is top-of-mind, leading to significantly higher response rates and more accurate data.
You can use the platform to automate your entire customer research process, from tracking Net Promoter Scores (NPS) to conducting product-market fit surveys. It helps you identify at-risk customers before they churn and uncover which features your power users value most. By syncing this feedback directly with your CRM or product analytics tools, you turn raw survey responses into actionable data for your product and success teams.
Survey and Ballot Systems
Survey and Ballot Systems (SBS) helps you manage the entire election process for your member-based organization. Whether you are running a board election, a contract ratification, or a simple member survey, you can move away from manual tallying to a secure, automated system. The platform handles everything from candidate nominations to final results certification, ensuring your process meets all legal and organizational bylaws.
You can choose between fully managed services where experts handle the logistics or a self-service platform for smaller projects. By offering multiple ways to vote—including web, mobile, and traditional paper—you can increase member participation and strengthen organizational trust. The system focuses on security and data integrity, providing a clear audit trail for every vote cast.
Overview
Refiner Features
- In-App Survey Widgets Launch beautiful, non-intrusive surveys directly in your web or mobile app to catch users while they are active.
- Precise User Targeting Trigger surveys based on specific user traits or behaviors so you only ask the right questions to the right people.
- Automated NPS Tracking Set up recurring Net Promoter Score campaigns that run on autopilot to monitor your customer loyalty over time.
- Product-Market Fit Surveys Measure how disappointed your users would be without your product using built-in templates designed for growth.
- Real-Time Alerts Get instant notifications in Slack or email when a customer leaves a negative response so you can intervene immediately.
- Visual Analytics Dashboard Analyze your survey performance and customer sentiment trends with clear, easy-to-read charts and segmentation tools.
Survey and Ballot Systems Features
- Hybrid Voting. Give your members the flexibility to vote via web, mobile, or traditional paper ballots while preventing duplicate entries automatically.
- DirectInspect. Monitor your election progress in real-time with a secure dashboard that tracks participation rates and identifies delivery issues.
- Single Sign-On. Increase voter turnout by allowing members to access their ballots directly through your existing website or member portal.
- Embedded Video. Help your voters make informed decisions by embedding candidate speeches or explanatory videos directly into the digital ballot.
- Automated Reminders. Boost participation by scheduling automated email and text reminders to members who haven't cast their votes yet.
- Certified Results. Receive a comprehensive final report and official certification of your election results to ensure total transparency and legal compliance.
Pricing Comparison
Refiner Pricing
- Up to 5,000 monthly active users
- Unlimited surveys and responses
- All survey types (NPS, CSAT, CES)
- In-app, email, and link surveys
- Basic integrations and webhooks
- Standard reporting and analytics
- Everything in Essentials, plus:
- Up to 5,000 monthly active users
- Advanced segmentation and targeting
- Custom branding and CSS
- Priority support
- Advanced integrations (Salesforce, HubSpot)
Survey and Ballot Systems Pricing
Pros & Cons
Refiner
Pros
- High response rates compared to traditional email surveys
- Excellent targeting options based on real-time user behavior
- Clean and modern survey design that matches your brand
- Seamless integration with popular tools like Segment and Slack
Cons
- Starting price point may be high for early-stage startups
- Requires technical installation of a code snippet or SDK
- Advanced customization features require higher-tier paid plans
Survey and Ballot Systems
Pros
- Exceptional security protocols ensure election integrity
- Highly responsive project managers guide you through setup
- Hybrid voting options significantly increase member turnout
- Detailed reporting makes auditing and transparency simple
Cons
- Custom pricing can be high for very small groups
- Setup process requires significant lead time for paper ballots
- Interface for DIY tools has a slight learning curve