ControlUp
ControlUp is a digital employee experience management platform that helps you monitor, troubleshoot, and remediate issues across your virtual desktops, physical endpoints, and cloud-based applications to ensure peak productivity.
Syncro
Syncro is an all-in-one RMM and PSA platform designed specifically for managed service providers to streamline operations, automate billing, and provide proactive IT support for their clients.
Quick Comparison
| Feature | ControlUp | Syncro |
|---|---|---|
| Website | controlup.com | syncrosecure.com |
| Pricing Model | Custom | Subscription |
| Starting Price | Custom Pricing | $139/month |
| FREE Trial | ✓ 21 days free trial | ✓ 14 days free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2011 | 2017 |
| Headquarters | San Jose, USA | Seattle, USA |
Overview
ControlUp
ControlUp gives you a unified view of your entire IT infrastructure, from virtual desktops and physical laptops to the web applications your team uses daily. You can spot performance bottlenecks in real-time, whether a user is struggling with a slow Wi-Fi connection at home or a server process is hogging resources in the data center. It helps you move from reactive firefighting to proactive management by identifying trends before they become widespread outages.
You can resolve common IT headaches instantly using a library of automated remediation scripts that fix issues without manual intervention. The platform is designed for IT operations teams and help desk staff who need to maintain high availability in hybrid work environments. By providing deep visibility into the actual end-user experience, you can ensure your digital workspace stays fast and reliable for every employee.
Syncro
Syncro provides a unified platform that combines Remote Monitoring and Management (RMM) with Professional Services Automation (PSA) to help you run your IT business more efficiently. Instead of toggling between disconnected tools, you can manage your entire workflow—from automated patch management and remote desktop access to help desk ticketing and recurring billing—within a single, integrated interface.
You can proactively monitor your clients' endpoints, resolve issues before they escalate, and automate your most time-consuming administrative tasks. The platform is built specifically for managed service providers (MSPs) who want to scale their operations without the overhead of complex, fragmented systems. By centralizing your data, you gain better visibility into your profitability and technician productivity while providing a more responsive service to your customers.
Overview
ControlUp Features
- Real-Time Monitoring Track the health of your entire environment with three-second update intervals so you can catch performance spikes instantly.
- Automated Remediation Fix common issues automatically with trigger-based scripts that resolve problems before your users even notice a slowdown.
- Remote DX Monitor the local Wi-Fi strength and ISP performance of your remote employees to troubleshoot home office connectivity issues.
- Edge DX Manage your physical Windows, macOS, and Linux endpoints regardless of their location with a lightweight cloud-based agent.
- Scoutbees Run synthetic transactions to proactively test the availability of your SaaS apps and virtual desktops from multiple locations.
- User Experience Score View a simplified metric that quantifies the digital experience for every user so you can prioritize high-impact fixes.
- Guided Troubleshooting Follow contextual suggestions to find the root cause of logon delays or application crashes without digging through logs.
- Historical Reporting Analyze long-term trends and resource consumption to right-size your infrastructure and plan for future capacity needs.
Syncro Features
- Remote Monitoring. Monitor your clients' assets in real-time and receive instant alerts when systems require your attention or maintenance.
- Automated Billing. Sync your RMM data directly to your invoices to ensure you never miss a billable moment or asset.
- Patch Management. Schedule and automate software updates across all your managed endpoints to keep your clients' systems secure and compliant.
- Integrated Ticketing. Manage customer requests and technical issues from a centralized help desk that links directly to asset history.
- Remote Desktop. Launch secure remote sessions directly from the dashboard to troubleshoot and resolve client issues without leaving your desk.
- Scripting Engine. Deploy custom scripts across multiple devices simultaneously to automate repetitive maintenance tasks and system configurations.
Pricing Comparison
ControlUp Pricing
Syncro Pricing
- Unlimited endpoints
- Full RMM & PSA features
- Remote desktop access
- Automated billing & invoicing
- Scripting & patch management
- Mobile app access
- Everything in Monthly, plus:
- Discounted per-technician rate
- Predictable annual budgeting
- Unlimited managed assets
- Priority support access
- Full platform integration
Pros & Cons
ControlUp
Pros
- Real-time data updates every three seconds
- Excellent visibility into remote worker home networks
- Powerful script-based actions for rapid troubleshooting
- Easy to install and see immediate value
- Consolidated view of virtual and physical endpoints
Cons
- Initial configuration of triggers requires some expertise
- Web console can occasionally feel slower than desktop
- Pricing can be high for smaller organizations
Syncro
Pros
- Unlimited endpoint pricing allows for high-margin scaling
- Unified RMM and PSA eliminates data silos
- Fast and responsive web-based user interface
- Powerful scripting engine for advanced automation
- Frequent updates and new feature releases
Cons
- Mobile app has limited functionality compared to desktop
- Reporting tools can be difficult to customize
- Learning curve for complex automation workflows