Delighted
Delighted is an experience management software that helps you collect and analyze customer feedback using industry-standard surveys like NPS, CSAT, and CES to improve your overall customer experience.
Pendo
Pendo is a comprehensive product experience platform that helps you track user behavior, deliver in-app guidance, and gather feedback to build software that your customers actually love using.
Quick Comparison
| Feature | Delighted | Pendo |
|---|---|---|
| Website | delighted.com | pendo.io |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| FREE Trial | ✓ 7 days free trial | ✘ No free trial |
| Free Plan | ✓ Has free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2013 |
| Headquarters | Palo Alto, USA | Raleigh, USA |
Overview
Delighted
Delighted helps you gather actionable customer feedback in minutes rather than weeks. You can reach your customers wherever they are—via email, web, SMS, or link—using proven survey methodologies like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform focuses on high response rates by keeping surveys brief and visually appealing for your audience.
You can view feedback in real-time through a centralized dashboard that automatically categorizes comments using AI-based smart trends. This allows you to identify issues quickly and close the loop with unhappy customers before they churn. Whether you are a small startup or a global enterprise, the platform scales to help you build a more customer-centric culture across your entire organization.
Pendo
Pendo helps you understand exactly how customers interact with your software so you can make data-driven decisions. You can track every click and navigation path without requiring manual coding or engineering resources. This deep visibility allows you to identify where users get stuck, which features they ignore, and what drives long-term retention across your web and mobile applications.
Beyond just analytics, you can take immediate action by deploying in-app walkthroughs and targeted announcements to guide users through complex workflows. By combining usage data with direct user feedback and sentiment polling, you create a complete picture of the product experience. This enables your product, success, and marketing teams to increase feature adoption and reduce churn through personalized, automated communication.
Overview
Delighted Features
- Multi-Channel Delivery Send surveys through email, SMS, web fragments, or QR codes to reach your customers on their preferred platforms.
- Standardized Survey Types Use pre-built templates for NPS, CSAT, CES, and 5-star surveys to ensure you gather scientifically valid data.
- Real-Time Dashboard Monitor incoming feedback instantly and filter results by product, location, or customer segment to find specific insights.
- AI Smart Trends Let artificial intelligence automatically tag and categorize open-ended comments so you can spot emerging themes without manual effort.
- Closing the Loop Set up alerts to notify your team about negative feedback so you can resolve customer issues immediately.
- Benchmarking Compare your scores against industry standards to see how your customer experience stacks up against the competition.
Pendo Features
- Retroactive Analytics. Track every user action automatically from day one without needing to write custom code or tag individual elements.
- In-App Guides. Create walkthroughs, tooltips, and banners to onboard new users and highlight new features without waiting for development cycles.
- Sentiment Tracking. Launch NPS surveys and polls directly inside your application to capture user feedback while the experience is top-of-mind.
- Product Roadmapping. Connect user feedback and usage data to your product strategy to prioritize the features that drive the most value.
- Session Replay. Watch visual reconstructions of user journeys to see exactly where people struggle or encounter friction within your interface.
- Cross-App Analytics. Monitor how users move across your entire portfolio of web and mobile applications to understand the total customer journey.
Pricing Comparison
Delighted Pricing
- 1,000 survey people/month
- 1 project
- 1 user
- All survey types included
- Standard reporting
- Delighted branding
- Everything in Free, plus:
- 10,000 survey people/month
- Up to 10 users
- External integrations
- Custom branding
- Multi-channel delivery
Pendo Pricing
- Up to 500 monthly active users
- Basic product analytics
- In-app guides and walkthroughs
- NPS surveys and polling
- Roadmap visualization tools
- Everything in Free, plus:
- Unlimited monthly active users
- Advanced segmentation and targeting
- Resource center for user help
- Detailed sentiment analysis
- Standard integrations
Pros & Cons
Delighted
Pros
- Extremely simple setup takes only minutes
- High response rates due to minimalist design
- Seamless integrations with Slack and Shopify
- Clean and intuitive user interface
Cons
- Significant price jump from free to paid
- Limited customization for survey design
- Reporting can feel basic for power users
Pendo
Pros
- Codeless tracking makes setup fast for non-technical teams
- Powerful in-app messaging improves user onboarding significantly
- Retroactive data allows you to see past user behavior
- Combines quantitative and qualitative data in one place
Cons
- Initial setup requires technical help for data mapping
- Pricing scales quickly and can become very expensive
- Steep learning curve for advanced reporting features
- In-app guides can occasionally conflict with site CSS