Flexential Review: Scale AI Infrastructure with Vast Hybrid IT Footprint

Managing hybrid IT infrastructure shouldn’t be this stressful.

If you’re piecing together colocation, cloud, security, and disaster recovery on your own, it’s easy to end up with gaps, bottlenecks, and compliance headaches. That’s probably why you’re looking at Flexential.

My research shows the real issue: poorly integrated infrastructure wastes your team’s time chasing problems instead of improving service or scaling new projects.

After analyzing Flexential, I found they address these gaps by offering tightly connected colocation, private and public cloud, and managed security—so your critical platforms aren’t stuck in silos or managed by multiple vendors. Their focus on integrated, enterprise-grade solutions really stands out if compliance or high performance is non-negotiable for you.

In this review, I’ll walk you through how Flexential streamlines complex infrastructure management so your team always has control without extra headaches.

You’ll find feature deep dives, real-world pricing details, comparison with competitors, and my full Flexential review insights for your decision process.

You’ll come away knowing if Flexential offers the features you need to simplify, protect, and scale your infrastructure with confidence.

Let’s dive into the analysis.

Flexential Overview

Flexential was formed in 2017 by merging two long-standing data center veterans. Based in Charlotte, NC, their core mission is delivering secure, interconnected hybrid IT solutions across their national data center platform.

You’ll find they primarily target mid-market and enterprise businesses that need more than just basic colocation. They focus on clients with stringent compliance and performance needs, which separates them from more general-purpose providers.

They recently secured major funding for expansion and launched new private cloud solutions, showing a clear growth trajectory. In this Flexential review, I see these moves as sharpening their enterprise-grade offerings for you.

Unlike global giants focused on scale or niche cloud-only players, Flexential’s strength is blending its data centers with robust managed services. This provides you with an integrated hybrid IT solution from a single partner.

You’ll find them working with organizations in regulated sectors like healthcare and finance. These are businesses that must meet strict security, compliance, and performance demands for their most critical infrastructure.

From what I’ve observed, their entire strategy now revolves around the FlexAnywhere™ platform. They’re betting that you need a reliable national fabric connecting private infrastructure directly to major public clouds.

Now let’s examine their core capabilities.

Flexential Features

Need a secure home for your critical IT gear?

Flexential solutions offer an integrated suite of hybrid IT infrastructure services, solving complex business challenges. These five core Flexential solutions help you balance control with cloud agility effectively.

1. Colocation Services

Building your own data center is cost-prohibitive?

Managing on-premises servers demands immense capital and operational expenses. Constant security concerns tie up vital resources.

Flexential colocation provides secure, compliant data center space for your hardware. Their “remote hands” support saves costly site visits, letting teams focus on strategy. They provide power, cooling, and physical security.

You gain a reliable home for IT infrastructure without massive investment. This frees up capital and ensures compliance.

2. FlexAnywhere™ Private Cloud

Public cloud lacking control?

Public clouds offer scalability, but sensitive applications or strict compliance demand a dedicated, isolated environment. Performance predictability can suffer.

FlexAnywhere™ Private Cloud provides a dedicated, managed cloud for your exclusive use. Flexential shines building your private cloud, giving cloud benefits with dedicated control. Your team retains full application and data oversight.

You get cloud agility plus dedicated security and performance. This is ideal for critical, compliant workloads.

3. Managed Public Cloud Services

Hyperscale cloud complexity overwhelming you?

Managing public cloud effectively requires specialized expertise. This leads to potential security gaps or unexpected cost overruns.

Flexential’s Managed Public Cloud Services means their experts handle your public cloud. Their team excels at optimizing costs, enhancing security, and compliance, letting your IT team focus on applications.

Your public cloud becomes more secure and cost-efficient. This frees your staff to drive business innovation.

4. Interconnection

Slow, insecure connections between IT assets?

Relying on the public internet to link data centers, clouds, and offices introduces latency and security risks. Performance suffers.

Flexential’s Interconnection Fabric provides private, low-latency connections between IT components. This creates a high-performance, secure backbone for hybrid environments, bypassing the public internet. I found this capability very robust.

You achieve seamless, rapid data flow across infrastructure. This improves application performance and security.

5. Data Protection Suite (DRaaS & BaaS)

Worried about data loss or extended downtime?

In-house disaster recovery and backup solutions are complex, costly, and resource-intensive. You need robust, efficient protection.

Their Data Protection Suite offers DRaaS and BaaS. Flexential replicates critical data to a secondary site, offering rapid failover and comprehensive managed backups. This solution is thorough.

You gain peace of mind knowing business continuity is protected, ensuring rapid recovery from outages or data loss.

What I love about Flexential is how these Flexential solutions aren’t just standalone products. They truly work together to create a cohesive hybrid IT ecosystem, enabling you to build resilient, high-performance infrastructures.

Flexential Pricing

What will your actual monthly costs be?

Flexential pricing operates on a custom quote model, meaning you’ll need direct contact with their sales team to receive a tailored cost structure for your business needs. This approach ensures your investment directly aligns with your specific infrastructure, colocation, and managed service requirements.

1. Pricing Model & Cost Factors

Understanding complex pricing?

Flexential’s pricing model is entirely custom, built around your unique infrastructure needs rather than fixed tiers. What I found regarding pricing is that costs are determined by factors like colocation space (kW/cabinet), committed cloud resources (vCPU, RAM, storage), and data protection volumes. Your specific solution dictates the final quote, ensuring you pay for precise services.

From my cost analysis, this means your monthly costs reflect true consumption, avoiding generic, oversized packages for your budget.

2. Value Assessment & ROI

Is this an intelligent investment?

Flexential’s custom pricing means you invest in a solution specifically designed to meet your performance, compliance, and security demands. What impressed me about their pricing approach is how it enables strong ROI by optimizing resource allocation and reducing the operational burden on your internal IT team compared to building in-house.

The result is your budget gets maximum value from a tailored hybrid IT environment that truly fits.

3. Budget Planning & Implementation

Planning for total cost?

Beyond the recurring service fees, consider potential upfront costs for implementation, such as network setup, data migration, and initial solution design. Budget-wise, what stood out is how Flexential emphasizes a detailed discovery phase to scope requirements, which helps prevent unexpected expenses down the line by clarifying all deliverables.

So for your business, expect thorough consultation to ensure your budget covers the total cost of ownership accurately.

My Take: Flexential pricing is designed for mid-market to enterprise clients needing bespoke, compliant hybrid IT solutions, ensuring your investment directly matches complex operational demands.

The overall Flexential pricing reflects customized enterprise solutions aligned with your precise requirements.

Flexential Reviews

Actual customer experiences matter most.

To understand Flexential’s real-world impact, I dived into genuine Flexential reviews. This section analyzes user feedback from platforms like Gartner Peer Insights and G2, offering balanced insights into customer sentiments.

1. Overall User Satisfaction

Users generally satisfied, but with nuances.

From my review analysis, overall sentiment for Flexential is generally positive across platforms like Gartner Peer Insights and G2. What I found in user feedback is that customer satisfaction often centers on service quality, particularly for colocation and support, leading to solid average ratings. Review-wise, users frequently highlight a reliable and trustworthy experience.

This satisfaction often stems from reliable operations and responsive “remote hands” support, driving user confidence in their hybrid IT solutions.

2. Common Praise Points

Customers love responsive support and facilities.

Users consistently praise Flexential’s “Remote Hands” support for its expertise and responsiveness, a critical factor for colocation customers. From customer feedback, knowledgeable solution architects also earn high marks, helping design effective hybrid solutions tailored to specific needs. Review-wise, their high-quality, secure data center facilities are frequently commended for reliability.

These strengths mean you can rely on excellent on-site help and robust infrastructure, ensuring your critical systems are well-supported and compliant.

3. Frequent Complaints

Billing complexity and sales rigidity surface.

What stands out in user feedback are recurring mentions of billing complexity, with invoices often difficult to decipher, particularly for bundled services. Review-wise, some customers also find the sales process and contract terms rigid, leading to frustration once signed. Portal usability occasionally receives constructive criticism for intuitiveness.

While these are legitimate concerns, they generally appear as operational friction rather than deal-breaking issues for overall service quality.

The overall Flexential reviews reflect a strong satisfaction with core services and support, despite some recurring feedback regarding administrative processes. Review credibility is high across platforms, indicating transparent insights. This analysis should help you make an informed decision.

Best Flexential Alternatives

Choosing the right hybrid IT partner is crucial.

The best Flexential alternatives include several strong contenders, each offering distinct advantages depending on your specific needs for scale, global reach, or service model. Here’s my take on when to consider other options.

1. Equinix

Need unparalleled global reach and interconnection?

Equinix is a premium alternative, a global colocation leader with 240+ data centers, making it ideal for multinational corporations. From my competitive analysis, Equinix delivers the most extensive global ecosystem for network and cloud partners, typically at a higher price point compared to Flexential.

Choose Equinix when your primary need is unparalleled global presence and vast interconnection opportunities for your enterprise infrastructure.

2. Digital Realty

Requiring massive colocation scale for hyperscalers?

Digital Realty is the alternative for massive deployments, focusing on wholesale colocation for hyperscalers and large enterprises needing significant infrastructure footprints. What I found comparing options is that Digital Realty is competitive for immense scale deployments, but less so for smaller retail colocation needs.

Consider Digital Realty when you need to deploy hundreds of server racks and demand significant, raw data center capacity.

3. Cyxtera Technologies

Seeking a more cloud-like colocation experience?

Cyxtera provides a software-defined, on-demand alternative for colocation through their digital exchange and API-driven services. From my analysis, Cyxtera offers an automated colocation environment, appealing if you prefer managing your infrastructure with a modern, programmatic approach over traditional models.

Choose Cyxtera when software-defined management and an API-driven environment are more important than Flexential’s broader managed services.

4. Rackspace Technology

Prioritizing expert managed public cloud services?

Rackspace, alternative-wise, focuses on premium managed services for public and private clouds, known for their “Fanatical Experience” support. Your situation calls for Rackspace when you need intensive management and high-touch support for your cloud environments, rather than pure colocation.

Choose Rackspace when expert managed services for public or private clouds are your priority, and you value premium, high-touch support.

The best Flexential alternatives depend on your specific use cases and service preferences, not just feature checklists. Consider what truly aligns with your long-term infrastructure strategy.

Setup & Implementation

Flexential deployment demands careful strategic planning.

A Flexential review reveals that their solutions involve a project-based implementation, not a simple software sign-up. You’ll need realistic expectations for this tailored deployment process.

1. Setup Complexity & Timeline

This isn’t a quick cloud signup.

Flexential implementation is a project-based effort that scales with your chosen services. For colocation, you face physical migration logistics and downtime planning. Cloud setups involve Flexential’s professional services team for architecture and provisioning, often taking weeks to several months to complete.

Plan for dedicated project management and internal coordination to manage these intricate physical and virtual setup requirements effectively.

2. Technical Requirements & Integration

Prepare for significant IT involvement.

Your team will navigate network connectivity, hardware provisioning (for colocation), and the critical integration points between your systems and Flexential’s managed services. From my implementation analysis, understanding hybrid model demarcation points is key, as your IT team will adapt workflows to this new operational split.

Ensure your IT staff understands the hybrid environment’s responsibilities and is ready to collaborate with Flexential’s professional services team.

3. Training & Change Management

User adoption requires workflow adaptation.

Your IT team will need training on Flexential’s customer portal for management and support, but more critically, they’ll adapt to new hybrid IT workflows. What I found about deployment is that successful adoption hinges on understanding new demarcation points between your responsibilities and Flexential’s.

Develop clear internal processes and provide thorough training to help your staff navigate the shift to a hybrid IT management model effectively.

4. Support & Success Factors

Vendor support is a major asset.

Flexential’s 24/7/365 support, particularly their “remote hands” services, are frequently praised and are a significant asset during deployment and beyond. Implementation-wise, their knowledgeable solution architects are invaluable for designing resilient solutions, contributing significantly to project success.

Leverage Flexential’s expert support and solutioning teams from the outset to ensure your deployment is well-planned and smoothly executed.

Overall, Flexential implementation requires strategic planning and active collaboration with their expert teams for a successful transition to hybrid IT. Expect a structured project approach.

Who’s Flexential For

Who is Flexential truly designed for?

This Flexential review helps you quickly assess if their hybrid IT solutions match your specific business profile, team size, and complex use case requirements. I’ll guide you through ideal scenarios.

1. Ideal User Profile

Hybrid IT strategists, this is for you.

Flexential is an ideal choice for mid-market to enterprise organizations pursuing a hybrid IT strategy. If your CIOs and VPs of IT need to balance legacy systems with cloud modernization, this solution aligns perfectly with your strategic goals. What I found about target users is that IT Directors and Infrastructure Managers find robust support.

You’ll succeed if your core need is bridging on-premises infrastructure with public cloud, demanding high reliability and expert support.

2. Business Size & Scale

Sizing up your IT infrastructure needs.

User-wise, Flexential thrives with mid-market to enterprise-level organizations, particularly those in regulated industries. Your company requires a significant infrastructure footprint, often managing diverse workloads across multiple locations. What I found about target users is that they typically have dedicated IT teams managing complex environments.

You’ll assess a good fit if your operations justify comprehensive colocation, private cloud, or managed hybrid solutions.

3. Use Case Scenarios

When your IT strategy gets complex.

This solution excels when your business requires robust hybrid cloud, disaster recovery, or application modernization. If you’re needing to connect on-premises systems securely to AWS or Azure, Flexential offers low-latency connectivity. From my user analysis, managed DR solutions are a strong suit, meeting stringent business continuity mandates.

You’ll align well if your priority is moving legacy apps to private cloud or ensuring enterprise-grade data protection and compliance.

4. Who Should Look Elsewhere

Not for every business.

Flexential is less suitable for small businesses or startups who can operate entirely within the public cloud. If your operations lack the need for physical infrastructure or complex compliance, you might find this over-engineered. What I found about target users is that pure public cloud users often prefer simpler solutions.

Consider hyperscale cloud providers like AWS or Azure if your core needs are fully serverless architectures or minimal physical infrastructure.

Ultimately, this Flexential review confirms it’s for organizations requiring robust hybrid IT solutions, strong support, and compliance. Your decision hinges on balancing legacy needs with cloud adoption effectively.

Bottom Line

Flexential delivers robust hybrid IT solutions.

My Flexential review offers a comprehensive final assessment, highlighting where their colocation and hybrid IT solutions truly shine for complex enterprise environments. This verdict helps you confidently determine if Flexential aligns with your business’s critical, long-term infrastructure needs.

1. Overall Strengths

Flexential excels in critical infrastructure delivery.

Their remote hands support is exceptionally praised for its responsiveness and expertise, alongside high-quality, secure data centers. From my comprehensive analysis, knowledgeable solution architects design resilient plans for complex hybrid IT environments, ensuring reliable operations and effective disaster recovery.

These strengths translate directly into superior operational confidence, strong compliance capabilities, and improved business continuity, crucial for mid-market and enterprise businesses with stringent performance needs.

2. Key Limitations

However, certain operational areas need attention.

Some users report billing complexity, making invoices difficult to decipher, especially with multiple services bundled. Based on this review, the customer portal lacks modern intuitiveness compared to slick hyperscale cloud providers, and sales contracts can exhibit rigidity post-signing.

These are manageable trade-offs for the right customer, but require careful consideration during evaluation and robust contract negotiation to ensure long-term alignment.

3. Final Recommendation

Flexential is a solid recommendation.

You should choose Flexential if your mid-market or enterprise organization requires robust colocation, high-quality facilities, and exceptional on-site support. From my analysis, it suits businesses with stringent compliance needs seeking a secure hybrid IT foundation, prioritizing reliability over cutting-edge portal aesthetics.

Your decision should prioritize their core strengths in managed services and physical infrastructure, understanding their value for mission-critical, compliant workloads and long-term stability.

This Flexential review clearly demonstrates significant value for complex hybrid IT needs, offering strong confidence in its ability to support your critical enterprise infrastructure and compliance requirements effectively.