10+ Best Call Routing Software to Empower Your Agents & Resolve Calls Fast

Voiso offers a cloud-based contact center solution with advanced call routing capabilities to optimize your customer interactions. It's an excellent choice if your business needs intelligent distribution of calls to the most qualified agents, reducing wait times and improving resolution rates. This platform ensures your customers connect with the right person on the first attempt, enhancing their overall experience.

Voiso prioritizes efficiency and agent productivity by providing features like skill-based routing, interactive voice response (IVR), and automatic call distribution (ACD). It helps you manage high call volumes effectively and scale your operations without significant infrastructure investments. If you aim to deliver exceptional customer service and streamline your call center operations, Voiso provides the tools you need.

Nextiva provides a comprehensive unified communications platform that includes robust call routing features for businesses of all sizes. It's ideal if you want a single solution for voice, video, and messaging, ensuring your team stays connected and your calls are directed efficiently. The platform helps you manage incoming calls with ease, ensuring no customer query goes unanswered.

Nextiva's call routing solutions include auto attendant, call forwarding, and advanced ACD, allowing you to customize how calls are handled based on your specific business needs. It's a great option if you are looking to enhance communication within your organization while also improving your customer service through intelligent call distribution. You get the flexibility to route calls to individuals, departments, or even external numbers.

Aircall is a cloud-based phone system designed for sales and support teams, emphasizing powerful call routing capabilities. It's an excellent solution if you need a flexible and easy-to-use system to manage your inbound and outbound calls effectively, ensuring customers connect with the right agent every time. Your teams can handle calls from anywhere, improving productivity and customer satisfaction.

Aircall offers features like IVR, skill-based routing, and call queuing, allowing you to customize your call flow to match your business operations. It integrates seamlessly with popular CRM and helpdesk tools, providing your agents with valuable context before they even answer the phone. If you prioritize ease of use and deep integrations to streamline your sales and support workflows, Aircall is a strong contender.

RingCentral offers a comprehensive cloud communication platform with extensive call routing features, making it suitable for businesses of all sizes. It's a great choice if your organization requires a robust and scalable solution for managing all your communications, from voice and video to messaging. You can ensure your calls are directed efficiently, improving customer experience and operational effectiveness.

RingCentral's call routing options include advanced IVR, ACD, skill-based routing, and intelligent call forwarding. It allows you to create complex call flows that adapt to your business needs and ensures that callers always reach the most appropriate agent or department. If your business needs a complete unified communications solution with reliable call routing and collaboration tools, RingCentral delivers a powerful offering.

Talkdesk provides an AI-powered contact center platform with intelligent call routing capabilities designed to elevate your customer service. It's an excellent choice if your business is focused on delivering personalized and efficient customer experiences through advanced call distribution. Your customers will be connected to the best-suited agent, reducing frustration and increasing satisfaction.

Talkdesk's routing features include AI-driven smart routing, skill-based routing, and self-service IVR, allowing you to optimize every customer interaction. It integrates with your existing business systems, providing agents with a 360-degree view of the customer. If your goal is to transform your contact center with cutting-edge AI and deliver exceptional customer service, Talkdesk offers a robust and innovative platform.

Dialpad offers an AI-powered communication platform with intelligent call routing designed for modern businesses. It's a great solution if you want to leverage artificial intelligence to improve your call handling and agent efficiency across your sales and support teams. The platform ensures calls are routed effectively, leading to faster resolutions and happier customers.

Dialpad's call routing features include AI-powered routing, skill-based routing, and custom call flows, allowing you to create personalized experiences for your callers. It integrates with popular business tools, providing your agents with real-time insights and recommendations. If your business is looking for an innovative communication solution with advanced AI capabilities to enhance call routing and overall team productivity, Dialpad is a strong contender.

CallTrackingMetrics provides a powerful call tracking and analytics platform with advanced call routing capabilities. It's an ideal choice if your marketing and sales teams need to attribute calls to specific campaigns and optimize routing based on caller intent. This platform ensures your leads are directed to the right agents, improving conversion rates and ROI.

CallTrackingMetrics offers dynamic routing, IVR, skill-based routing, and geo-routing, allowing you to customize your call flow for maximum efficiency. It integrates with popular marketing and CRM platforms, giving you a complete view of your customer journey. If your business relies heavily on inbound calls for lead generation and wants to optimize every call for better results, CallTrackingMetrics offers comprehensive tools.

CloudTalk is a cloud-based call center software offering robust call routing features for sales and support teams. It's an excellent choice if your business needs a flexible and scalable solution to manage high volumes of inbound and outbound calls efficiently. Your agents can provide exceptional service, and your calls are distributed effectively to optimize team performance.

CloudTalk includes features like skill-based routing, IVR, ACD, and call queuing, allowing you to customize your call flow to match your operational needs. It integrates with popular CRM and helpdesk tools, providing your agents with essential customer information at their fingertips. If your business aims to streamline its call center operations, improve agent productivity, and enhance customer satisfaction, CloudTalk provides a comprehensive and user-friendly platform.

CallRail provides powerful call tracking and marketing analytics, including intelligent call routing, for businesses focused on lead generation. It's an ideal choice if your marketing efforts rely on phone calls and you need to understand which campaigns drive the most valuable leads. This platform ensures your high-value calls are directed to the best agents.

CallRail offers features like dynamic number insertion, custom routing rules, and IVR, allowing you to optimize your call flow based on caller source, time of day, or other custom criteria. It integrates with popular marketing platforms and CRMs, providing a complete picture of your lead journey. If your business wants to enhance its marketing ROI by optimizing call routing and gaining deeper insights into your phone leads, CallRail is a strong solution.

GoTo Connect offers a unified communications solution with robust call routing capabilities, perfect for businesses seeking an all-in-one platform. It's an excellent choice if you need a reliable system for voice, video, messaging, and contact center features, ensuring your team collaborates effectively and your customer interactions are managed seamlessly. You can simplify your communications infrastructure with this integrated solution.

GoTo Connect includes advanced call routing options such as IVR, ACD, skill-based routing, and time-based routing, allowing you to customize how calls are handled across your organization. It integrates with popular business applications, enhancing agent productivity and providing a consistent customer experience. If your business desires a comprehensive and user-friendly unified communications platform with strong call routing features, GoTo Connect is a powerful contender.