GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
People Element
People Element is an employee experience software providing integrated survey tools and actionable analytics to help you understand and improve your entire employee lifecycle from hire to exit.
Quick Comparison
| Feature | GetFeedback | People Element |
|---|---|---|
| Website | getfeedback.com | peopleelement.com |
| Pricing Model | Custom | Custom |
| Starting Price | Custom Pricing | Custom Pricing |
| FREE Trial | ✓ 14 days free trial | ✘ No free trial |
| Free Plan | ✘ No free plan | ✘ No free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 1985 |
| Headquarters | San Francisco, USA | Westminster, USA |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
People Element
People Element gives you a clear window into your company culture through an integrated employee experience platform. You can launch and manage surveys across the entire employee journey, including engagement, onboarding, and exit interviews. The platform moves beyond simple data collection by providing you with instant access to results and AI-powered insights that highlight exactly where your team needs support.
You can use the built-in action planning tools to turn feedback into measurable improvements within your departments. Whether you are looking to reduce turnover or boost morale, the software helps you identify the specific drivers of engagement. It is designed for HR leaders and managers who want to move away from manual spreadsheets and toward a centralized, automated feedback system.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
People Element Features
- Lifecycle Surveys. Automate feedback collection at every critical stage including candidate experience, onboarding, stay interviews, and exit surveys.
- Pulse Surveys. Check the heartbeat of your organization with frequent, short surveys to track sentiment changes in real-time.
- Real-Time Dashboards. Visualize your data instantly with interactive dashboards that allow you to filter results by department, location, or tenure.
- AI Text Analytics. Save hours of manual work by using AI to automatically categorize open-ended comments and identify recurring themes.
- Action Planning. Create and track specific improvement goals based on survey results to ensure your team sees real change.
- Benchmark Data. Compare your internal engagement scores against industry standards to see how your employee experience stacks up.
Pricing Comparison
GetFeedback Pricing
People Element Pricing
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
People Element
Pros
- Exceptional customer support and dedicated account management
- Intuitive reporting that makes data easy to present
- Highly customizable survey templates for specific needs
- Automated reminders help increase employee participation rates
Cons
- Initial setup requires time for data integration
- Advanced filtering has a slight learning curve
- Custom pricing may be high for very small teams