GetFeedback
GetFeedback is an agile survey and customer experience management software that helps you collect real-time feedback across digital channels to improve customer satisfaction and drive business growth.
QuestBase
QuestBase is an all-in-one assessment software that allows you to create, deliver, and analyze professional quizzes, exams, and certifications for educational or corporate training environments.
Quick Comparison
| Feature | GetFeedback | QuestBase |
|---|---|---|
| Website | getfeedback.com | questbase.com |
| Pricing Model | Custom | Freemium |
| Starting Price | Custom Pricing | Free |
| FREE Trial | ✓ 14 days free trial | ✓ 15 days free trial |
| Free Plan | ✘ No free plan | ✓ Has free plan |
| Product Demo | ✓ Request demo here | ✓ Request demo here |
| Deployment | ||
| Integrations | ||
| Target Users | ||
| Target Industries | ||
| Customer Count | 0 | 0 |
| Founded Year | 2013 | 2011 |
| Headquarters | San Francisco, USA | Fano, Italy |
Overview
GetFeedback
GetFeedback is an agile customer experience (CX) platform that helps you capture and act on customer feedback across every digital touchpoint. Instead of waiting for quarterly reports, you can set up beautiful, mobile-responsive surveys that appear exactly when your customers are interacting with your website, app, or email campaigns. This real-time data allows you to identify friction points and resolve issues before they lead to customer churn.
You can easily integrate your feedback data directly into Salesforce, ensuring your sales and support teams have a complete view of the customer journey. The platform is designed for mid-market and enterprise teams who need to scale their CX programs quickly without requiring heavy technical resources. Whether you are measuring Net Promoter Score (NPS), Customer Satisfaction (CSAT), or Customer Effort Score (CES), you can manage the entire process from a single, intuitive interface.
QuestBase
QuestBase provides you with a comprehensive toolkit to build and manage assessments from any web browser. You can design complex questionnaires using various question types, including multiple-choice, open-ended, and matching, while importing existing content from your own documents. The platform handles the entire lifecycle of an exam, from secure delivery to automated grading, saving you hours of manual administrative work.
You can deliver your assessments online through a dedicated portal or print them for traditional paper-based testing. The software is built to serve teachers, HR managers, and trainers who need to certify skills or evaluate knowledge accurately. With built-in analysis tools, you can instantly view performance trends and generate detailed reports to track progress over time.
Overview
GetFeedback Features
- Omnichannel Surveys Reach your customers wherever they are by deploying surveys through email, SMS, websites, and mobile applications.
- Salesforce Integration Map your survey responses directly to Salesforce records so your team can take immediate action on feedback.
- Real-time Analytics Monitor your key CX metrics like NPS and CSAT with live dashboards that update as responses roll in.
- Targeted Website Overlays Trigger specific surveys based on user behavior, such as exit intent or time spent on a specific page.
- Text Analytics Use automated sentiment analysis to quickly categorize open-ended comments and identify common themes in customer feedback.
- Mobile-First Design Create surveys that look great and function perfectly on any device, ensuring higher completion rates from mobile users.
QuestBase Features
- Question Bank Management. Organize your questions into a centralized library so you can reuse them across multiple different exams and quizzes.
- Automated Grading. Save time with instant results as the system automatically scores objective questions and provides immediate feedback to your students.
- Secure Exam Delivery. Protect the integrity of your tests by using password protection, time limits, and randomized question orders for every participant.
- Self-Registration Portals. Allow your users to sign up and take assessments independently through a customized web portal that matches your branding.
- Mixed Delivery Modes. Choose between digital online testing or generate high-quality PDF versions of your exams for offline paper-based assessments.
- Advanced Analytics. Monitor performance with detailed reports and charts that help you identify knowledge gaps and evaluate overall class progress.
Pricing Comparison
GetFeedback Pricing
QuestBase Pricing
- Unlimited assessments
- Basic question types
- Online delivery
- Manual grading tools
- Community support
- Everything in Basic, plus:
- Automated grading
- Question bank import
- Advanced security settings
- Detailed PDF reports
- Priority email support
Pros & Cons
GetFeedback
Pros
- Deep and reliable integration with Salesforce ecosystem
- Modern and professional survey design templates
- Very easy for non-technical users to navigate
- High response rates due to mobile optimization
Cons
- Pricing is high compared to basic survey tools
- Advanced reporting can require a learning curve
- Limited customization options for some survey themes
QuestBase
Pros
- Intuitive interface makes quiz creation fast
- Flexible delivery options for online or paper
- Reliable automated grading saves significant time
- Generous free tier for small-scale testing
Cons
- Interface feels slightly dated compared to modern apps
- Advanced reporting requires a paid subscription
- Limited native integrations with third-party LMS tools