10+ Best NPS Software to Transform Your CX & Ensure Lasting Retention

Qualtrics is a comprehensive experience management platform that helps you measure, analyze, and improve your Net Promoter Score across your entire organization. It offers robust tools for collecting feedback through various channels like email, SMS, web, and mobile apps, with advanced sampling and closed-loop alerting. You can track NPS for individual products, services, or staff members, allowing for targeted improvements to the customer journey.

Qualtrics utilizes text analytics and predictive intelligence to uncover the underlying reasons for customer sentiment, helping you understand why customers become promoters or detractors. It provides flexible, role-based dashboards and pre-configured reports, ensuring that relevant, real-time insights reach the appropriate teams for quick action and continuous improvement.

Medallia is an enterprise-grade experience management platform designed for large organizations to orchestrate complex NPS programs across global operations. It excels at capturing customer feedback from diverse channels, including web, social, mobile, and contact centers, and then analyzes this data in real-time. Medallia’s platform uses machine and human learning to automatically analyze text feedback, uncovering the 'why' behind NPS scores.

This software provides intuitive, role-based reporting and dashboards, allowing teams from the C-suite to the frontline to access actionable insights. It emphasizes closing the feedback loop, enabling you to follow up with dissatisfied customers, resolve their issues, and drive customer-centric improvements throughout your organization.

InMoment offers an experience intelligence platform that simplifies improving your Net Promoter Score and gaining insights from customer feedback. This specialized NPS software helps you win customers by leveraging advanced targeting, closed-loop feedback, and auto-tagging. It supports multi-channel and multi-language NPS microsurveys, ensuring high response rates and diverse feedback collection.

Its instant NPS analytics provide a timely rolling average and response counts over time, helping you identify trends and diagnose NPS by specific business drivers. InMoment's platform empowers you to create custom filters, understanding how NPS varies by account or product, and facilitates reaching out to customers directly from the dashboard to close the feedback loop.

Delighted provides a straightforward Net Promoter Score software solution for quickly collecting and analyzing customer feedback. It emphasizes simplicity and speed, allowing you to deploy surveys and gather real-time insights efficiently. The platform supports various survey delivery methods, including email, web, embed, SDK, and kiosk, enabling you to reach your audience across different touchpoints.

This software automatically calculates and tracks your NPS in real time, with features like Smart Trends to discover keywords and identify emerging patterns in feedback. Delighted also offers extensive customization options for survey branding and questions, ensuring your surveys align with your brand voice and provide valuable insights.

SurveySparrow offers an omnichannel experience management platform, providing a conversational approach to NPS surveys. This software focuses on creating engaging survey experiences to boost response rates and gather valuable customer insights. It allows you to distribute surveys across multiple channels, including email, SMS, web, and in-app, ensuring you capture feedback at crucial customer touchpoints.

While specific pricing for NPS features is not explicitly detailed, SurveySparrow generally provides features like automated surveys, real-time feedback collection, and advanced analytics. It aims to help you not only measure NPS but also to understand the 'why' behind the scores, facilitating actionable improvements to your customer experience.

AskNicely is a leading NPS software designed to help businesses collect and act on customer feedback daily, driving customer loyalty and retention. It automates NPS surveys, delivering them across multiple channels like email, SMS, web, and in-app, ensuring higher response rates. This platform integrates seamlessly with your CRM, enabling you to create a closed feedback loop and empower your frontline teams to take immediate action.

AskNicely provides real-time analytics and customizable dashboards, allowing you to segment NPS results and identify areas for improvement. You can tailor survey templates, branding, and language to fit your customer journey, and even automate responses based on NPS scores, facilitating quick follow-ups with detractors, passives, and promoters.

Survicate is an intuitive customer feedback platform that makes it easy to create, distribute, and analyze NPS surveys across multiple channels. It allows you to collect feedback via email, on your website, in-product, or within mobile apps, with features like embedding the first NPS question directly into emails for higher completion rates. Survicate ensures you get accurate NPS by counting responses from partially answered surveys and supports multilingual surveys with automatic translations.

This software provides robust analytics tools, including customizable dashboards and real-time reporting to monitor NPS scores and trends. Survicate's AI-powered Insights Assistant and Insights Hub help you delve deeper into open-ended feedback, detect patterns, and integrate NPS data with your existing CRM and marketing automation platforms.

Promoter.io is a specialized NPS software focused on helping businesses, particularly in e-commerce, drive revenue by capturing and analyzing customer feedback. It offers a streamlined experience for managing and analyzing customer feedback through automated, real-time, and multi-channel surveys via email, SMS, and shareable links. The platform supports customization of survey templates and offers internationalization with 27 supported languages.

Promoter.io provides advanced analytics, comprehensive reporting, and trend analysis tools, allowing you to segment data and gain deeper insights into customer sentiment. It also facilitates direct engagement with customers within the tool and offers CRM integrations for a holistic view of customer loyalty.

Nicereply is an NPS software specializing in integrating Net Promoter Score surveys directly into your existing customer support systems. It provides a straightforward solution for measuring and improving customer satisfaction by collecting feedback post-resolution or through in-signature email surveys. The platform offers highly customizable survey templates with no coding required, allowing you to tailor questions and branding to your needs.

This software provides real-time feedback, with all your customer responses aggregated into a single dashboard for easy tracking and improvement of your NPS. Nicereply also includes features like multi-language support, customer segmentation, and team performance reports, making it a valuable tool for various departments.

Sogolytics offers a robust platform for comprehensive feedback management, including powerful NPS capabilities. It allows you to create and distribute NPS surveys across various channels like email, web, and mobile, capturing feedback at different customer touchpoints. This software focuses on transforming raw feedback into actionable insights through advanced analytics and reporting features. While specific NPS-focused pricing and feature details require further inquiry, its overall suite of tools supports in-depth customer loyalty measurement.

Sogolytics helps you not only track your Net Promoter Score but also understand the drivers behind it. Its features typically include customizable surveys, real-time data collection, and integration options to streamline your feedback processes and empower your teams to make data-driven decisions for enhancing customer experience.